I just lost my Top Pro status because of a couple 4-star ratings which were elicited by Thumbtack before the job was completed (what do you expect when the job is not yet completed?)
I don't know if you're still doing that ... but if you are, you should stop.
@bcwhitaker So, Thumbtack actually DOES allow reviews before the job is completed. That's because part of giving customers a good experience is being responsive and professional before the service is actually delivered. I am a Wedding Officiant and future clients will want to know that I am in touch with the couple along the way before the wedding-- not just at the wedding rehearsal or wedding itself.
If you feel the review is unfair or not representative of your service, you should email your Thumbtack Success Coach (help.thumbtack.com). If the job has not been completed, that review can be removed. Thumbtack does not want to be used as a source for false reviews.
Thumbtack support is available at 800-948-2034 Monday-Friday 7am-8pm MST. And here’s a link to the help article no getting support: https://help.thumbtack.com/article/how-to-contact-us
Hi all you amazing pros! Just a friendly reminder that this thread is specific to questions regarding Top Pro. If your post is more relevant to other threads, it will be moved. Thanks for all of your contribution!
@Tovicand glad that you've mentioned this. We've actually had a few Q&A sessions about our pricing and the search results system already. Feel free to search in the Community for "Let's talk about pricing", "Let's talk about Search Results", and "Let's talk about Ranking in Search Results" to read more about those.
I’m sorry to hear that you missed the cut this time! But congratulations on having been a Top Pro in the past! Remember, only about 4% of all pros currently qualify as Top Pros, so it’s a very big (and rare!) accomplishment.
We haven’t changed the criteria in over a year, but here’s a refresher. In order to earn Top Pro status, you need to meet these three criteria:
These criteria apply equally and objectively to all Thumbtack pros. And we qualify pros twice a year: once in January and once in July. So even if you missed the cut this month, you'll have another chance in July! We'll be rooting for you!
Also tagging these pros who asked similar questions about our criteria to become a Top Pro:
Thanks for posting and good luck to you!