Hey @JCWEX, thanks for your question! We also got similar concerns about bad reviews from these pros:
We know that a single bad review can have a big impact on your rating. In some cases, that one review may have prevented you from becoming a Top Pro. And that’s really frustrating. But you can always recover from a bad review and become a Top Pro in the next cycle! For more information on our review policy, check here.
I'd also encourage you to reply to that bad review if you haven't, so that potential customers can see your response.
Beyond that, here are some ways to rebuild your rating after a bad review:
Last thing I'd say: we know that having a lot of great reviews matters a whole lot more than having one bad one. So don't worry too much about the bad review! Keep working hard to get the good ones, which you're clearly capable of doing (your reviews are amazing! great work!). The good will bury the bad, and make it clear to customers that the one bad review is in no way representative of the service you're able to provide.
I know you can be a Top Pro in July. And we'll be rooting for you.
Let us know how else we can help,
I am very new at Thumbtack and Im already noticing how many views I'm receiving. However, even with so many views, only a few respond. After initiating contact with those who do respond with answers to their questions and my rates, I have heard nothing back from them. Are there any pointers on how to get hired? Or, what kind of response do you give when someone does contact you that helps seal the deal? I am not sure if my prices are scaring them off or my response to them (which is usually a friendly hello, answer any questions they have and give prices). Thank you!
@itap Welcome to Thumbtack! If you think your prices might be scaring people off, check what other pros are doing. You can use your Insights tab for that. When you go into notifications, you can see how you compare to your competition in your geographic area. When I started, I priced myself really low-- in part, to begin to get jobs and reviews. Every year I increase my prices and I am still not as expensive as some others. However, as my reviews build and my reputation builds, I can get more clients.
When I write to the clients, I let them know I am available and (within reason) their wish is my command! I am a Wedding Officiant and want to make their day as stress-free as possible. I meet with the couples at a restaurant or coffee shop and we can see if we are a good fit for each other. Often we spend much of the meal laughing and getting acquainted. Generally, what seems to work is that the couple feels comfortable with me and knows I will respect their wishes (as long as no somersaults are involved!) Good luck!
Thumbtack is a review based service. As a top pro I strive to have the highest rating possible as it does give you an edge in getting jobs. That being said. How in the world do you allow verified reviews from customers we have never worked for? How is this in anyway fair? I have 39 reviews 36 5 star ratings 2 4 star ratings and 1 1star rating. That 1star rating came from someone we did not work for. Explain to how that’s fair and how that’s looking out for your Top Pros?
To that end, why are customers allowed to give reviews at all before service has been rendered. Perhaps we, as contractors, don't want reveiws from some clients. I submit that reviews should only be available upon invitation from the contractor!
When you mark yoursefl hired you can opt out of sending a review until you do so. That feature does not work on the app obviously as you can not mark yourself hire. I do it all of the time. If i want a review i will go in and send it on my own time.