I understand that a quick and timley responce is important. Someimes I don't get reviews from my students right way. It takes time for them to write a review. Do I need a 5 star review all the time to quality? Thank you
In order to become a Top Pro, you need at least 5+ verified reviews and a 4.8 average star rating over a 12 month period. So, you don’t need all 5-star reviews in order to be a Top Pro! Just make sure your average star rating stays above 4.8
If you want more reviews, keep in mind that It is reasonable to send reminders to clients asking for a review. I explain how important it is for a small business, etc..
As many PRO's know, not EVERY project can go without a hiccup. I have received only one bad review from work in which I was performing, and I had the chance to get back with the customer and make everything right. With that being said, if someone leaves a negitive review concerning something left incomplete or not to their standard and the PRO is able to resolve the situation, I feel we, (The PRO), should also be able to resolve the review. Thanks for your time.
So, I'm back as a Top Pro after losing it for a while due to a lady I never actually worked with giving me one star.
Anyway, I'd just like to say that it would be much fairer for Thumbtack to charge for a lead once we accept it.
For instance I get a lead and they are asking if I take insurance (it says in my profile I don't) but they have clicked the button 'what's next' or whatever and Thumback have already charged me for this so called 'lead'. I reply to say no. Instead I should be able to politely say no and refuse the lead and get reimbursed for it.
In fact I notice how iritated I get when I see all these so called 'leads' that mostly are not, and how I have already been changed for them before I even see it. If it's not appropriate, like a guy wanting me to make him into a baby for instance, I don't want to be charged. It has made Thumbtack very expensive.
It would help a lot if clients could actually write themselves what they want rather than just clicking a preset button. It would get rid of a lot of the people just playing. Then we should be allowed discernment as to what's a viable lead or not.
It is a great hub though and it means I have clients I would otherwise never have met, and I appreciate your efforts to improve the service.
Thanks for your post, @Helenbasinger! And congratulations on this awesome accomplishment! First of all, you should pat yourself on the back because this is no easy feat. You’re among an incredible group of professionals. Here are some next steps you might consider:
I hear you that it's frustrating to get leads that don't feel relevant or intentful. We want you to get a good match, always! The good news here is that declining these leads doesn't affect your Top Pro status. Just make sure you decline them.
We're also working hard to help your profile stand out, so that customers actually read all of the awesome content you're writing there, so that they're not asking you questions that you've already replied to on your profile. We know that can be annoying!
Also, if you ever get a lead that's inappropriate, you should always contact our support team. We have whole teams of folks who are on the look out for this type of thing, and want to make sure that Thumbtack is always a safe and positive experience for our pros. Report anything that's problematic or upsetting, and we'll reimburse you if it's inappropriate!
Finally, make sure you've updated your preferences and settings. That's how we make sure we get you the best possible leads - the ones that best match you and your business.
Thanks again, @Helenbasinger! We're so grateful for all that you do!