my problem with this system is I never get enough offers from the area in which I live,,,I have adjusted my miles; but most of the offers I recieve are too far away from me and nobody wants to drive my way when there are so many teachers closer to the,...also, I keep getting "needs entertainment offers" and I never put that on my page...not compaining, I want students and need to know how to connect...theses last few months have been bad for me, I suffer from a painful medical condition; but my goal is to become a sucessful guitar teacher this year. Thx for reading....Doc
I am Mark Mahurin the owner of Mj interiors and exteriors. I have used Thumbtack for about 10 months now. I was a top pro in July I believe, my question, or maybe concern is, I spend quite a bit of money for leads, howver sometimes you get charged when the customer canels a project, or goes another direction, is there a way to get reimbersed maybe not all of the fees but at least some? I have a couple of emails in my inbox to where a customer either went with someone else or canceled the project all together. I feel the canceled projects should be fully refunded or a credit of some sort, where as going the other direction maybe just a flat rate of say $10.00 or something like that. Of course many time when the customer goes another direction it was because a bid was to high, and I cant see how that is Thumbtacks issue. I dont know if you have a lot of contractors leave the site, but I will attest that this site has kept me afloat through some of the slower times, such as Christmas, and just winter in general. I am in no way dissatified, but am concerened with some of the money I am throwing away that I feel should be compensated for. Thank you for your time in this matter.
Mark E. Mahurin
@Rhino I understand how it can be frustrating when a customer doesn't respond or cancels their project. We connect you with the customer and what you're paying for is the initial contact. So although it's not within our refund policy to compensate your for the leads that don't pan out, we can certainly look into your account and see what else can be done to further engage those possible customers. I'm happy to help in any way that I can. Just send me a private message and we can get started.
Thank you to everyone who participated in our Top Pro Q&A. We heard a lot of great questions and appreciate all of the suggestions that were shared about improving the program.
We'll be closing this conversation to keep things relevant and organized in the Community as we've done in past Q&A's.