Filter by message states (for user id: -1, login: Anonymous):
results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
Highlighted
luvmwyf
Level 4

Re: Let’s talk about how you rank in search results

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I hate the new system. I was getting solid leads and now very few. I have excellent ratings (all 5 star) yet I'm still not getting many leads. As far as being charged, it is ridiculous to get charged just for someone contacting me. I had one person contact me and then say, nevermind, I found what I was looking for. Maybe we shouldn't be charged until we actually are at least hired or perform the wedding. I liked Thumbtack starting out, but I'm really considering moving to WeddingWire or another site. I don't understand why you made the changes that end up hurting us as pros.

JeffG
Level 2

Re: Let’s talk about how you rank in search results

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Where do I rank for appliance repair work? Also just like to say so far I'm not happy with new system. I would rather pay if they contact me! Thanks for your time
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Michelecohen
Level 4

Re: Let’s talk about how you rank in search results

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How many piano teachers are you displaying and how do I rank in this search?
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Felix12321
Level 4

Re: Let’s talk about how you rank in search results

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Liked Thumbtack at the beginning I knew what I was paying, and I had more control of jobs I picked, I was top pro 2 years in a row but since these changes I've been losing more, I'm still sticking with TT in hopes the old way will come back soon.
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AndyN
Level 5

Re: Let’s talk about how you rank in search results

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Hi Scott,

I found out that I am excluded in the Instant Search because the default for Flooring Installation is Laminate. So for all other flooring pros who provide other types of installations such as Hardwood, Vinyl, Concrete, Linoleum and Engineered Wood will ALL be EXCLUDED in the search of Flooring Installation. 

I have thought I did something wrong that's why I did not get a single View in the last few months. This feature needs to be fixed ASAP. Thanks

Andy

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arlenekaysen
Level 5

Re: Let’s talk about how you rank in search results

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I dont understand how this works at all. does this mean that customers will be able to search me out even if i dont submit a bid or promote a service?? Does this mean that i would be charged for reply from a customer even if i would never take the job at that price point??  I took myself off the "promote" plan and just get emails about leads and choose which ones to bid on. but it seems my quotes never even get viewed. probably cause there are like 14 people bidding. what happened to the "only 5 pros could bid"? Do customers really want to be bombarded with 14 companies?? you should make a video about what a customer does when they post a job  on TT. so we can see things from a customers point of view. show what questions they are asked about their needs and budget. and emails they get back. and how they see "search results"

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Moderator Meckell
Moderator

Re: Let’s talk about how you rank in search results

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Hi @arlenekaysen. I want to make sure you understand how things are working! We did a post all about search results to answer any questions or concerns. Go here to check that out and let us know if you have any further questions! 

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zona5101
Level 5

Re: Let’s talk about how you rank in search results

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It’s almost humorous how the vast majority of comments in the user community reflect disagreement with what TT is doing but the changes opposed by users keep coming. Truest a reflection of profit over service. After a drastic downturn in business from TT and all-too-frequent charges for “sounds good what’s next?” with no response to my follow-ups, I have again turn off instant match. I’ll invest in other lead generation sites and cherry pick which customers I provide a response to.
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bloom4law
Level 4

Re: Let’s talk about how you rank in search results

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I am pleased that I got this email as I was trying to communicate with Thumbtack and had no idea how to do so.   I must have spent an hour for a "contact us" or similar link.

I am not pleased, however, with the volume of potential clients that I am receiving on your new system.    When I get a new contact, I immediately send a post identifying my 38 years experience as well as linking my website and my blog post at Psychology Today.     Is there a way that the potential client can immediately see these things at the same time they see my hourly?

I would love discuss this with one of your representatives.   Please call me at either 212-964-3502 or 201-925-8148.

Larry Bloom

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Moderator Meckell
Moderator

Re: Let’s talk about how you rank in search results

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Let's get you some answers @bloom4law. Go ahead and give us a call at 800-948-2034 and one of our customer support specialists can speak with you! 

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