Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
DJStevie
Community Expert

Re: Let’s talk about search results

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@sputinc

I don't think they realize how much they rely on the pros, as we pay for their service, not the customers. I have voiced my issues/concerns, and get told "we forwarded your feedback", or they send me links to read. I was told they have no proof that my feedback was forwarded. One rep told me to believe her. New system stinks and needs to be dropped now!

JenniferMorrow
Community Newcomer

Re: Let’s talk about search results

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I absolutely hate the new billing format! Thumbtack leads have been a big part of my business for years, and I have sadly stopped using the service. If you went back to what you had before, I would gladly re-engage with the platform. I am hoping that will be the result of this. 

rdansmit
Community Regular

Re: Let’s talk about search results

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I agree 100%. They have ruined it by changing everything. It definitely needs to go back to how it was before.
mikemikerson
Community Regular

Re: Let’s talk about search results

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Me too. I had to turn off Instant Match because too many clients were ghosting me after first contact. I can't hand out $15-30 every time someone has a question. 

Alasha
Community Regular

Re: Let’s talk about search results

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I will try the new system to see if it generates paying customers. Am I still able to control the weekly budget I desire to spend?
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Bosco
Community Regular

Re: Let’s talk about search results

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So if my profile is submitted to the customer, and I reply not knowing nothing about the customer, and the job, but because I contact the lead, how would I know how much the lead would cost, the present system which isn't good, at least you could see  the lead and get a concept as to how much Tumbtack will taking from my checking account, I don't want to have a customer contact me, I don't get the lead, and I get billed 100.00

Moderator Meckell
Moderator

Re: Let’s talk about search results

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I'm glad you brought this up @Alasha. We definitely want you to still be in control of your spending so yes, setting your budget is still available and something we highly recommend for pros.
I hope you find success with this new system. If you have any feedback along the way, please let us know! 

Give me a 'Kudo' if you find this post helpful or mark 'Accept as Solution' if it answers your question.
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rdansmit
Community Regular

Re: Let’s talk about search results

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You arent getting it at all. Budget does no good at all. 75 dollars for one quote is way too high. I used to get lots of work from thumbtack. Since the prices have gone sky high i dont get anything from here anymore. I use other advertising. Everything was great before you idiots decided to start changing everything. If its not broke dont fix it. It wasnt broken before and i used it all the time. Its broken now and i am hardly ever on here anymore. 75 dollars for one quote is way way way too high.
brad0321
Community Newcomer

Re: Let’s talk about search results

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I agree, say if i spend 15 - 30 per lead and put in for or recieve 10 - 15 leads that add up to $150- $225 best case and $450 worst case. and the one job that I might land or get only pays $300 tell me how that makes a good business pratice, I pay thumbtack 150 -450 to make $300.  So basicly I am working for thumbtack so their employees keep their jobs and paychecks and the company increases their profit margins. Keep doing that and I will run myself out of business.

CSUSA
Active Community Member

Re: Let’s talk about search results

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Hi Meckell,

Why are there no responses from you on the overwhelmingly negative feedback from Pro's here? They/we are providing very astute, valuable feedback. Remember- No Response is indeed a Response.