It seems to me that your are taking control of our business from us and putting it into the hands of potential customers . My first experiece with the new pricing system was very fustrating and expensive . I did a quote for a wedding. I knew when the date was and we were available. The customers response was "are you available". I reached out several times never heard back from potential customer. I reached out to customer service and their response was the computer makes that decesion that is was a contact. They could not credit because the computer would reject the credit. So for that "are you available" I was charged $50.00
This new system looks no better. The computer has taken all commen sense out of the equation. Are customers aware that we pay for these leads. At one time I was a top pro but as the new systems have been implymented I have responed to less requestes because of situations like the above. Now you are going to take the option of us controlling what we want to respond to away.
I don't mind losing a job if I have tried my best to win that job. May want to develope a system that is responsive to the people who actually pay you.
I have stopped using Thumbtack. It use to be a great service for my catering company but now you are taking advantage of small business. I was charged $50+ for one lead!!! I can pay double that for a months leads with other online services! When I questioned why such a high charge I was told that it is based on what the client request. Well, when dealing with bride request, they want everything but usually can't afford much of anything. They have dreamed of this day their whole life and they spend a year leading up to the engagement dreaming on pinterest. So of course, they enter in the quote request they are having 300 people, with china, plated meal, open bar, servers & staff. When in all reality, they end up with 100 guests, foam or clear plastic plates with a buffet and they purchase the alcohol themselves. The system needs to change back to the way it was a couple of years ago. More affordable leads.
If this happens, please notify us and we will start using Thumbtack again. Thank you for your time and listening. Blessings.
I would like more information as to how much money I have in my account and how much is deducted when a person contacts me. Recently, I was surprised to find out that a person's response back from mine cost me $7. Unfortunately, nothing more came of this connection since the person (in my opinion) misrepresented herself. I thought she was a parent looking for help for her child, but instead she owns a tutoring agency. When I told her my rate per hour, she never contacted me again even though my rate is clearly stated in my profile. I think she should have identified herself from the beginning as representing an agency, because then I would not have replied to her since I rarely work for agencies.
This situation cost me $7. Before this happened, I had no idea that such a communication would cost so much. Can you provide us with a breakdown of costs so we will know what we are getting into before we intially respond to someone? Is there any recourse if we feel someone has misrepresented themselves?
I believe it would be more helpful for us "Pros" that if a customer doesn't have the budget that is automatically quoted from Instamatch, they will have an opportunity to put their actual "budget" for the services needed. Its already a few occassions when the customer would respond and then decide to go with someone with a lower rate or i would lower my rates to work with their budget. This already wastes my time in drawing up a contract only to be turned down after my initial quote and effort. I feel this update would be better because at least the customer know exactly who they're getting and I can quickly let them know whether or not I'm available. I just recently booked another gig for the year 2020 because of this new feature.
I just received an email this morning about this change.
I simply do not want to be contacted and charged based on the current pricing structure. TT Pricing is prohibitive for us to book business on our photography services. Do I need to delete my profile or can I remain sidelined until things get worked out. We have had no business with TT in two years due to everchanging pricing and business models. I would like to remain a dormant Pro because I think eventually TT will return to being more reasonably priced. But right now it just does not work for us.
Can you advise our options?
Thank you. Bonnie & Bill