Do I understabd the search results feature has to be set up?
If not set up does that mean we will not be in the search list for customer contact?
There's so many replies here I couldn't possibly read them all, so I will probably repeat what others have said. This new system and Instant Match, too, have taken control of who we work with, and how we spend our money, out of our hands. As many have said, your preferences aren't specific enough nor can they be, because we are dealing with people and as people we want to respond to the needs of other people, especially in a field like mine (career coach). Pretending that your algorithm is capable of replacing that is ludicrous. And one set fee isn't how we do it because we have different offering and different packages which we cannot offer until we know more about what the client needs. The old system (when I first started 5 years ago?) worked well for me, this one doe not. I'm using Thumbtack much less, and not recommending it to colleagues, clients or connections like I was before. I know that I'm not alone.
Clarifying - I am only charged IF I respond to a "lead" under this new program? That seems to be different than the experiences of many of the Pros responding on this thread.
This type of blanket program may be fine for many types of businesses however, in particular my field (wedding officiant) I am schedule driven. A client might contact me for a particular date that I don't have available. Or from an area I do not service (I get a LOT of these "partial matches" that are outside my radius).
Since the client side has a "set" question "are you available on my date?" I would like a "set" response of "No, I'm sorry I'm not". As a professional, not responding to a client puts a bad impression in that client's mind. When a friend or neighbor might mention my company and hear "oh, that pro is rude, couldn't even bother to ansewr my question" because the clients do not know how much it costs us to answer. But if I DO respond that I'm not available, I get charged for a job I can't take.
I would just like some way to make it fair and not hurt my reputation.