Well, honestly, I am not for your new approach............if a perspective client reaches out to me, and, I am not available, I still have to pay you..........not a chance!!
You guys have over-thought your orriginal business plan, which, worked great for me..........it's a shame!
Yeah, I got told by John via chat this morning, that I was charged after a customer sent me generic reply because I was a perfect match for them. I wasn't given a chance to review, etc. As it turned out, I have the date blocked and customer still reached out to me. That has to change!
@DJStevie, if you got matched and charged for a lead that you have the day blocked off, we want to make sure we get you taken care of. When you respond to my recent DM to you, can you send me this customers name? I'm happy to look into this and see what's going on.
@SusiG This is where keeping up on your Pro Calendar will be very important. Once the customer is viewing your profile page they'll have the options to "Contact this pro", "Check availability", or "Request a call".
In regards to the "Check availability" option, if the customer is requesting something outside of your availability, it will notify you and allow you to choose to reply or not and show the cost to reply. If it matches your availability you'll be charged and contacted right then. (This is with Promote on).
If you're not using Promote you'll always be shown the cost and be able to choose to accept the contact. If it's outside of your availability you can simply choose to decline and we'll kindly let the customer know that you're unavailable.
"This is where keeping up on your Pro Calendar will be very important. " Are you saying that not only do I have to keep my teaching calendar, which is part of my invoicing, student portal, etc., website updated, I would also have to do some of the same things in Thumbtack? That's ridiculous!