It would be helpful to know why someone selected another pro. Once they have made a choice, is there a way you could ask clients why they declined the other offers they received? Their responses would help us refine our proposals.
If a client reaches out but based on the information or job request we determine it is not a good fit, are we still charged? Some jobs may be too small that I determine that they are not worth my time. Also, when will we be told how much it will cost us to appear in the search results? Is this something we set a budget for as well, or can we opt out of appearing in the search results?
TT without us pros you don’t have a business, so tread lightly.
I would love this feature if i As a pro didn’t get charged until after I decided if I actually matched with a someone who found me via the new “Promotion” feature. In the past TT has done a very very poor job at actually matching me with quality projects, maybe one in a hundred, so I don’t want to pay for all those leads when I never would have in the first place. That’s a very bad business model and also a really fast way to put yourself under because your pros will all leave. Fix this feature and it could be great.
I've been with Thumbtack some years now, use to use it primarily for bookings - was top pro several times. I unfortuently feel like the older way of going about things was 100x better, and more efficient. The new features seem to make everything way harder and makes the entertainer pay much more... In the online face painting community, this has been a HUGE topic and about 90% are saying they have stopped using it, as have I... Is there a chance things may go back to paying per quote or making that available again... These auto features and auto sending have deterred many, plus the more things change the more I have random services being requested in my email for stuff I dont even offer (preferences have been checked) ...
...is addition... this whole level thing seems really odd- can someone advise how this works... I have tons of 5star reviews, was top pro, and top rated for years up until these new changes yet I'm a level1? Seems very unfair.
@lollipopainting it's always awesome to hear about a pro seeing so much success and receiving a high level of reviews. However, nothing to worry about as the Level 1 showing is simply referring to your activity level in the Community so far.
@lollipopainting, I understand the skepticism around the new way of using Thumbtack. Change is hard, and you want to make sure you’re making the right choice for your business. But hear me out. Before, customers would come to Thumbtack searching for a pro and would often have to wait hours — even days — to hear back from a pro. Sometimes customers didn’t even make it through the request form. 80 percent of customers wouldn’t even get to the point of meeting any pros. Those were your jobs walking away; money that belonged in your pocket.
The reality is, customers want more options when looking for the right pro and they want them instantly. That’s why we’ve started offering customers search results. For you, appearing in search results means your business appears to more customers and you get more opportunities to meet the types of customers you’re looking for.
Look, I get it. It can be hard to transition to a new system when you feel like you’ve got a good strategy with the original one. But I encourage you to learn how the new Thumbtack works and give it a shot. And if things don’t go as planned or you need more help understanding how to make it work, let us know. We want Thumbtack to work for your business.
Thank you to these pros who also mentioned that they preferred the old system. Thanks so much for sticking with us and sending your feedback!
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