I got charged twice last week for generic replies. I was told almost 2 weeks ago by a phone rep to try their new way to be a success instead of continuing my way. So Promote was on. And what happens? I get charged for generic replies! It's ridiculous. Other reps via private message have told me they can't refund me because it falls within their guidelines, and one rep sent me a link. They need to take care of their pros, because like I've been saying all along, we pay for this service, in essence pay for their paychecks!
I don't know if Thumbtack reads all of the Pros negative comments about the new changes, etc. I've private messaged a few reps. I do get some replies, but they avoid to answer all of my questions. I wish that they would listen to us, as we pay for their paychecks. What was a success for me this year here, has taken a turn backward the past 2-3 weeks with this stupid change.
"He responds right away and gets the job.", according to your video. What planet are you living on? Does Thumbtack even read what your pros are writing? I don't think so. Unless it's the same bots who are replying to pros with "What's your availability?" and disappearing forever.
An analogy to the way you are trying to set this up: If I call a restaurant just to ask, "What are your hours?" and then they get charged for me making that phone call. I haven't said I want to eat there. I may not even know where it is located. I may not even like that kind of food. I might be calling for a friend who said, "Hey, do you know if that restaurant on the corner is open tomorrow?" I might be calling a bunch of places because I have family coming to town and I am just writing down what's open. I've given them no chance to make their pitch to me. I've not listened to their menu or specials. None of it matters, because, under your system, every restaurant I call is going to get charged for that phone call. And then we might just order pizza. Now, tell me, in what universe does that makes sense?
I am concerned with the new set up. If Thumbtack sends people to contact me electronicly I may not see these messages for days or even weeks and I will be charged for them? I strictly do business by voice. Electronic messaging is extremely cumbersome and overwhelmingly time consuming so I do very little. Voice is by far the quickest most efficient way of communicating and I really do not have time in my busy schedule to allow myself to be online much. My pricing is clearly listed on my website which appears on the first page of any piano tuning related search so I am not at all interested in being charged fees for price checkers. I am happy with Thumbtack if it can promote customers to CALL me to schedule.
So many message and I'm sure this is covered elsewhere. Overall I like the direction much better than Instant Match. Three things:
First, if I'm using promote, it should be easier to see the price I paid for the lead. I know I can see this in the budget tools, but like quoting on a job, it should be right there in the job description.
Second, I'd like to customize my messages back to customers. I like that my autoreply is that I need more information, but I'd like to put a little more information other than "[my company name] is interested in jobs like this...."
Last, what is the lag time between promote and seeing the jobs if you're not using promote. I'm in a (good) situation right now where I turned off promote because my jobs are full but I'd still like to see certain category jobs (but just not via promote).
I love Thumbtack, but struggle when I get charged for someone saying thank you. I feel as though with AI you should be able to tell if I am really getting business from a message or if it a cordial reply. I've spend about $200 on replies like that this year!
I am a locksmith who is specializing in auto work, lost keys, duplicate keys, remote keys, prox keys, lockouts and more. I have been asking and asking thumbtack to require customers needing vehicle lock work to state up front : MAKE, MODEL AND YEAR of their vehicle. I have had no help from thumbtack on this request. It is the very first question that I have to ask before I quote and I will not pay $11.00 to ask that question. There is 5000 different makes and models out there and no locksmith has the inventory or capability to do them all. Some customers are bright enough to give you this info up front but most are not. I bet many of these customers do not get quotes for this reason and go unserviced by a pro. This is at least the third time I have tried to get thumbtack to address this issue.