Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 17313: Thumbtack pricing for professionals
topic id 16038: Quote pricing calculations
topic id 16031: Fixed Rates vs Hourly Rates
topic id 100: Is quick reply worthy of charge?
topic id 578: Only Pay For Contacted Leads?
BlueRio
Level 5

So perhaps I have been away too long. I stopped quoting on any projects. While I understand managing these platforms may be complicated, they are also an income generator - not just for us but for Thumbtack.

My services are VERY customized. I need to understand often MUCH more than what I client includes. Now I cannot even understand what it will cost me JUST TO communicate?  I have 2 different profiles I wish I could combine. Yet either way if the changes continue to increase in being obtuse and costly and at least for many of us - inefficient I can no longer use this service., nor suggest it to my students (100s who are coaches or training to become coaches.) 

judybab6
Level 1

Re: Let’s talk about search results

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Because of the type of business (piano teaching), but would take 45 min to an hour to get to me. I pass on those jobs, as those are not likely to pursue my services.  Also, I do not like having a "canned" quote response, because I need to tailor my response to the needs of the person looking for a piano teacher. I found that to be more effective than the current system. 

Marv
Level 6

Not a Happy Camper

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First I’d like to start off by saying thank you Thumbtack you HAVE been a major role in me growing my business.

When I first started with you close to four years ago I was so enthused with telling anyone that listened about the company. I would even give strangers my phone number and walked them through the process to set there businesses, that’s how much I was into Thumbtack. I’m a person that’s about doing it for yourself.

As time has gone bye changes have been made and honestly the changes have not been great. To me it’s like a mom and pop business sold their business to corporate America, and now corporate has brought in their way of doing things.

The changes have been so confusing I don’t tell anybody about your company anymore, because I’m so confused about the price breakdown, amongst other changes. it has really turned me off and I really don’t like feeling this way. if I don’t understand something I can’t explain to someone else and that’s where the challenges come in. So I hope with this platform it will help in the long run. maybe think about going back to some of the old ways.🤗
JRT
Level 4

You Charge to much and send request for jobs I do not do.

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Ok, You guys keep making changes but every business is different. So I will point out my issues with your Web Site. First of all you send me leads outside my mileage area, With the new pricing I will not respond to any of the leads so you might as well shut me down. For my business your typical customer for me has one blind that needs repair and they normally bring it and drop it off to have that done, The normal charges for this would be $30.00 for a small shade and $40.00 for a large shade, I can't pay you $19.00 for a lead and pay my employee $20.00 to fix it I would loose money every time. If I was bidding a $10,000.00 dollar roof etc. This would be a bargain. You also contantly send me stuff I do not do, I don't install ceiling fans or holiday lighting etc. and I do not clean blinds. and another thing that has always bugged me is I have no way of sending a message to a customer to let them know I do not perform a certain job or travel to the area because I will be charged for talking to them.

                                                                            Thank You, Jeff Titus / The Drapery Doctor

emilyseymour
Level 4

Re: Let’s talk about search results

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I'm very glad that Thumbtack is moving in this direction. I hope this new system will eliminate spam-like requests. I was receiving a lot of requests that did not comply with my travel preferences. I let Thumbtack know about this multiple times, but it didn't stop until I moved to a low-population area (and haven't received any requests). I am hoping to utilize Thumbtack again in the future, as it has been a great resource for my business.

Re: Let’s talk about search results

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I like that customers can find me in their search results, but do not like paying a fee until I know or decide that the job is right for me and/or a job I want to take on.
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TheLast10SF
Level 6

Re: Let’s talk about search results

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For me, the Promote thing could work *if* the matches really use my job preferences. For example, there's a parameter that I don't accept jobs with less than two weeks notice, yet I got matched via Promote (and paid) for a customer that needed the work done yesterday. At minimum, I've asked TT to be transparent - exactly what parameters are used in Promote matching - so I'm hoping for a response shortly. 

Moderator Kameron
Moderator

Re: Let’s talk about search results

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@TheLast10SF definitely understandable that you may need some notice in advance before certain jobs. I double checked your pro calendar settings and the flexible calendar setting "I prefer the times I set, but match me with leads outside these times.", was on and would be why the customer was able to contact you for the job on shorter notice. I've shut this off for you and will be sending you a direct message in regards to this as well.

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TheLast10SF
Level 6

Re: Let’s talk about search results

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Thanks @Kameron but can you confirm something - Accept jobs outside of the time is in the same menu as work hours. Lead time is in a separate memo. Are you saying that accept job impacts lead time? These seem like completely different concepts to me (not to mention most of my jobs are multiple days). Can you please comment? Again, I really would like to get behind Promote if someone can give a explanation of what fields are used for a match. Thanks. Screen Shot 2018-11-14 at 12.41.15 PM.png

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Moderator Meckell
Moderator

Re: Let’s talk about search results

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@GT456 if preferences aren't specific enough, we definitely want to know what's missing. Thank you for this feedback, it really is super helpful as we want our platform to work for everyone. If you have any additional suggestions on your category, please let us know!

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