So perhaps I have been away too long. I stopped quoting on any projects. While I understand managing these platforms may be complicated, they are also an income generator - not just for us but for Thumbtack.
My services are VERY customized. I need to understand often MUCH more than what I client includes. Now I cannot even understand what it will cost me JUST TO communicate? I have 2 different profiles I wish I could combine. Yet either way if the changes continue to increase in being obtuse and costly and at least for many of us - inefficient I can no longer use this service., nor suggest it to my students (100s who are coaches or training to become coaches.)
Because of the type of business (piano teaching), but would take 45 min to an hour to get to me. I pass on those jobs, as those are not likely to pursue my services. Also, I do not like having a "canned" quote response, because I need to tailor my response to the needs of the person looking for a piano teacher. I found that to be more effective than the current system.
Ok, You guys keep making changes but every business is different. So I will point out my issues with your Web Site. First of all you send me leads outside my mileage area, With the new pricing I will not respond to any of the leads so you might as well shut me down. For my business your typical customer for me has one blind that needs repair and they normally bring it and drop it off to have that done, The normal charges for this would be $30.00 for a small shade and $40.00 for a large shade, I can't pay you $19.00 for a lead and pay my employee $20.00 to fix it I would loose money every time. If I was bidding a $10,000.00 dollar roof etc. This would be a bargain. You also contantly send me stuff I do not do, I don't install ceiling fans or holiday lighting etc. and I do not clean blinds. and another thing that has always bugged me is I have no way of sending a message to a customer to let them know I do not perform a certain job or travel to the area because I will be charged for talking to them.
Thank You, Jeff Titus / The Drapery Doctor
I'm very glad that Thumbtack is moving in this direction. I hope this new system will eliminate spam-like requests. I was receiving a lot of requests that did not comply with my travel preferences. I let Thumbtack know about this multiple times, but it didn't stop until I moved to a low-population area (and haven't received any requests). I am hoping to utilize Thumbtack again in the future, as it has been a great resource for my business.
For me, the Promote thing could work *if* the matches really use my job preferences. For example, there's a parameter that I don't accept jobs with less than two weeks notice, yet I got matched via Promote (and paid) for a customer that needed the work done yesterday. At minimum, I've asked TT to be transparent - exactly what parameters are used in Promote matching - so I'm hoping for a response shortly.
@TheLast10SF definitely understandable that you may need some notice in advance before certain jobs. I double checked your pro calendar settings and the flexible calendar setting "I prefer the times I set, but match me with leads outside these times.", was on and would be why the customer was able to contact you for the job on shorter notice. I've shut this off for you and will be sending you a direct message in regards to this as well.
Thanks @Kameron but can you confirm something - Accept jobs outside of the time is in the same menu as work hours. Lead time is in a separate memo. Are you saying that accept job impacts lead time? These seem like completely different concepts to me (not to mention most of my jobs are multiple days). Can you please comment? Again, I really would like to get behind Promote if someone can give a explanation of what fields are used for a match. Thanks.
@GT456 if preferences aren't specific enough, we definitely want to know what's missing. Thank you for this feedback, it really is super helpful as we want our platform to work for everyone. If you have any additional suggestions on your category, please let us know!