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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
Thumbtack Employee cjk
Thumbtack Employee

Let’s talk about search results

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Hey pros! I’m Chris, the product manager responsible for some of the updates you’ve been hearing about lately.

As you’ve been hearing recently, you’re about to start showing up instantly in Thumbtack search results. This is different than what you’re used to, since we’re no longer requiring that customers submit a request form in order to receive pro quotes. We made this change because in the old quote system, 80% of customers never saw any pros, which means you were losing business. Check our help center for more information on how Thumbtack works.

In this new world, your profile will appear before more customers than ever before -- 3 times as many.  And it won’t cost you anything unless a customer reaches out to you when they think you’re a good fit for their job. Once they’ve contacted you, it’s up to you to seal the deal by responding quickly and answering their questions. Take a look at our Help Center for more information on search results, and check out this video:

We’re always trying to be better, so we’re going to keep making improvements. To do that, we want your feedback! What questions do you have about the changes we’re making? What would you like to see included in future updates? Stay tuned for a future Q&A about how you rank in search results.

Post your ideas below by Tuesday, November 13th, and you’ll get a response from me next week. Looking forward to hearing your ideas!

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Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks @StrangeEvents for posting, this is a great question! I’m happy to explain the difference between promoting your service and Instant Match. I understand how they seem similar.  However, promoting your service adds some notable improvements to how Thumbtack has worked in the past.

Before, Instant Match helped you find jobs that matched your preferences and instantly  send quotes to those customers. While Instant Match helped you get in front of customers quickly, we weren’t always getting you in front of enough customers — in fact, 80% of customers who came to Thumbtack didn’t even make it to the point of seeing any pros. Pros also told us they wanted more control over what leads they paid for.

Now that you’re appearing in search results, every single customer who comes to Thumbtack will be able to see the pros they want to see right away. Customers will get to make the first move and choose the pros they want. When customers are empowered to choose the right pro for their project, you have a higher chance of meeting and getting hired by those customers.

And you’ll now have better control over what leads you actually pay for. When you promote your service, you set your preferences to tell us exactly what customers you want. Since we know what you’re looking for and have a better sense of the customer experience you’ll deliver, you’ll get a rank boost in search results, you’ll pay automatically for leads that match your preferences, and you’ll get 20% off those leads.

Sometimes a customer might reach out about a job that doesn’t perfectly match your preferences. When that happens, you can decline the job if it’s not a good fit (and you won’t pay a cent!) or you can pay to respond to the customer if it’s a job you want to pursue. To learn more about promoting your services, read our article. You can also check out this course that will walk you through all the details.

Thanks to these other pros who posted similar questions about the differences between the new and old systems!

@BKopitzke @JSGDS @DJStevie @Fstfirebrd1984 @JustinPro @AutumnElectric @Pool2001 @jpmcdunn @Jayel24 @nyureyez @mikemikerson @mina @StrangeEvents @Aj__ @hmazzeo16 @Wy @Ca @glampert @dbdesign @SillyCar @nutrinancy @CHRFRE @mken @KSV4U @tshon @Shaung @justplainolstev @Jayhawkfan12 @elwell @Mdempsey @premierstaging

Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thank you @elmorg! Understanding when you’re charged is one of the very first things you should know before promoting your service. We're glad you're bringing this up.

When you promote your service, you set your preferences to tell us exactly what customers you want. Since we know what customers you want, you’ll get a rank boost in search results. Then you’ll pay automatically for all new leads that match your preferences and get 20% off those leads. Sometimes a customer might reach out about a job that doesn’t perfectly match your preferences. When that happens, you can decline the job if it’s not a good fit (and you won’t pay a cent!) or you can pay to respond to the customer if it’s a job you want to pursue.

If you’re not promoting your service, you only pay for the lead if you reply to the customer. And you don’t get the rank boost or the discount mentioned above.

You can also find more customers in your Jobs tab. The customers you find here have contacted other pros, but you may be a better fit. If you express interest in a job from your Jobs tab, you only pay if the customer replies.

To read more about when you pay, check out Thumbtack Help.

Thanks to these pros who asked similar questions about how you're charged. Keep the feedback coming!

@RCPS @pfnydesigns @BKopitzke @DJStevie @incognitii @acreativeexp @2menlabor @MaggieWagner @ToonGuy @fleite @Faaz99 @AutumnElectric @MYteddydog1 @Bosco @redfoxdinners @DariusFre @bonnie_bill @Bryant @jpmcdunn @leogoz @Buford12 @scottds @Taurus_DJs @Maury @nyureyez @TimWilliams @rgs @PastorHoward @Timeforpix @Aj__ @Pianotech @regina3255 @TheLast10SF @Jamone @savingsadie @thumbtack77 @marywood85 @jz1 @lollipopainting @writingcoachron @dbdesign @Marryyouido @SusiG @Marioninyc @doriska @Mizzterria05 @DesertMemories @Wayray125 @evildoer @Chef2018 @John-Page @Joker187 @PhotobyLuigi @brad0321 @Sopered8 @Jonthegingbeard @RealRoots @PhxPianoTeacher @tshon @Cpfahler @Rn4fldhcky @Dervin @Shaung @Jamiegeddes @sputinc @MobileMixology @Amayvalentine @fryborg @Sid @uonlinetv @neilpwillson @TGJ @RBG @leanbodies @tloomis @VCC @Xian @Smoore @CelikPI @Kris_10 @NAtutor @jrcgolf @Beth @Marek @ddsmachinequilt @elenaushina @Mary6 @FashionistaNYC @SKI @Michael1 @andamayo25 @DougLaRue @lukasgenin9 @Vleathers @Geronimo @Gmagician

Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about appearing in search results

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That's a great question, thanks @Dragwyr! Knowing how you appear in search results is critical to ensuring your business makes the right impression. Pros who don’t include price estimates appear the same as pros who do, they just won’t have a price estimate included with their info. Here’s an example of how it looks to customers:

Search results no price shown.png

I recommend adding price estimates, even if they’re your minimum rate or starting prices. This gives customers who might be shopping for prices the information they need before they reach out to you. By adding prices, you can stand out from other businesses appearing in search results and boost your rank.

Many other pros asked similar questions about how they are appearing in search results without a price listed. Thank you!!

@Dragwyr @RCPS @Alasha @AutumnElectric @Bryant @mina @StrangeEvents @nolaelopements @Henry @KSV4U @PhxPianoTeacher @Cpfahler @lsepeds @khmom222 @parijatajain @QueenC @SKI

Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks for the feedback, @Rconti4! We understand that not every pro is able to give a price estimate up front. One thing you can try is adding your starting prices if they’re available for your service. This helps customers understand the minimum they can expect to spend. And to set customers’ expectations, you can add a quick note to your profile to explain why talking to them or seeing their job in person is so important to putting together an accurate estimate.

Once a customer reaches out, make sure to communicate that you’d love the chance to learn more about their project and give them a more personalized quote.

A big thank you to these pros who posted feedback voicing similar concerns.

@RCPS @DJStevie @Fastef @ALLSteve @Shuddrbug1 @ToonGuy @MYteddydog1 @tjgholar @redfoxdinners @Mcaskey @Bryant @Rconti4 @nyureyez @HedgehogHS @Al9226 @StrangeEvents @Pearlpro @NanSeaLee @JMJ-Locksmith @Hortaa @MinisterMarge @PMorse @carlarhea @nolaelopements @Joybonner @FoM @Tigerwebster @aubergine @pucksandgrub @Marioninyc @Aleme @Mizzterria05 @CanadA9457 @kimkotary @Henry @koti0007 @Diceofseven @mickeynightrain @Campingram @Joker187 @reelcello @HappyPaws @judyG @petermooremusic @KSV4U @Cpfahler @lsepeds @LisaW @SRL @justplainolstev @khmom222 @fredascott @sputinc @Jayhawkfan12 @fryborg @1jc @parijatajain @TGJ @SMConstruction @RBG @elwell @Rickbeau @tloomis @CabinetmanTom @CelikPI @Mdempsey @QueenC @sony8060 @Dvoights @KitKat @Michael1 @andamayo25 @DougLaRue @HSB7 @AAArchitect @Rdouthit @FauxNouveau

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Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks @C2C, I hear how frustrating these changes can be for a small business owner. I understand you want to make sure a customer’s job is a good fit for your business before they contact you. One important thing to remember is that you’re no longer matched on jobs — customers search for and pick you from a list, and they’ll reach out when they think you’re a good fit. And when you promote your service, you set your preferences to tell us which jobs you always want. For leads that match those preferences, you pay automatically and get 20% off these leads. You also get a rank boost in search results.

If a lead doesn’t match your preferences or if you choose to not promote your service, you’ll get to decide what leads you want before paying for them. After seeing the job details, you can decline the job if it’s not a good fit (and you won’t pay a cent!) or you can pay to respond to the customer if it’s a job you want to pursue. Just keep in mind, you pay full price for these leads. And since you won’t receive a rank boost, your business may not be seen by as many customers.

Finally, if you want to handpick jobs, you can also check out your Jobs tab. These customers have already contacted another pro, but you could be a better fit. So when you see a job you like in your Jobs tab, be sure to indicate your interest so we can show you to the customer. You’ll only pay if the customer replies. Keep in mind that only relying on the Jobs tab might mean that your business won’t be seen by as many customers.

We heard similar things from these pros as well about wanting more information from customers before being matched. Thanks for posting and keep the questions and feedback coming!

@Dragwyr @pfnydesigns @MKD @Theresa @DJStevie @acreativeexp @ALLSteve @2menlabor @ToonGuy @Alex310Photos @fleite @MYteddydog1 @redfoxdinners @leogoz @scottds @nyureyez @C2C @HedgehogHS @StrangeEvents @Wy @Hortaa @Ruby @savingsadie @marywood85 @jaxxie59 @PMorse @Jbea @Marryyouido @Tigerwebster @aubergine @pucksandgrub @Marioninyc @Mizzterria05 @CanadA9457 @Rezns @mickeynightrain @Campingram @Jonthegingbeard @KSV4U @PhxPianoTeacher @lsepeds @LisaW @SRL @fredascott @fryborg @LFerguson @1jc @DallasMike @TGJ @elwell @Rickbeau @Xian @CabinetmanTom @CelikPI @DennisG @gbull19 @Marek @Dvoights @b3bt4592 @perlavisionphot @KitKat @andamayo25 @Rdouthit

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Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about appearing in search results

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Thanks for posting your thoughts, @Pool2001We want you to use Thumbtack in the way that makes the most sense for your business. This is why promoting your service is optional.

A pro who wants to get a rank boost in search results to be seen by more customers and get 20% off leads should promote their service.

If you choose not to promote your service, you’ll get to decide what leads you want before paying for them. After seeing the job details, you can decline the job if it’s not a good fit (and you won’t pay a cent!) or you can pay to respond to the customer if it’s a job you want to pursue. You just won’t get the rank boost or the discount mentioned above.  The choice is ultimately entirely yours.

Promote.png

No matter how you’re using Thumbtack, make sure you’re responding quickly to customers, which includes declining jobs that aren’t a good fit. And to read more about getting the right leads, take a look at Thumbtack Help for more details.

Thanks to these pros for posting as well! We heard similar feedback and questions from you about whether promoting your services is optional.

@DJStevie @ALLSteve @Shuddrbug1 @Knightmagic @2menlabor @Fstfirebrd1984 @ToonGuy @Faaz99 @AutumnElectric @ashtree @redfoxdinners @Pool2001 @bonnie_bill @leogoz @Boomarang811 @TheLast10SF @thumbtack77 @lollipopainting @Tigerwebster @Kristenguidry @FrenchTutorGuy @Marioninyc @Spweld @Mizzterria05 @DesertMemories @WGACSC @evildoer @John-Page @reelcello @EE @brad0321 @trainerann @mken @lsepeds @Tfdesign @justplainolstev @sputinc @parijatajain @RBG @VCC @Xian @Smoore @Rusty @Beth @shreksplumbings @ddsmachinequilt @Fhogoboom @perlavisionphot @Mary6 @KitKat

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Thumbtack Employee

Re: Let’s talk about search results

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Thanks @DJStevie for your feedback! I understand how important it is to be able to make a strong first impression. Within Thumbtack’s search results, you still get a chance to make that great impression, but now that starts with your profile. Approach building your profile like you would your storefront on a busy street. How can you make it stand out?

Let me explain a bit more. When customers search for a pro on Thumbtack, they see your business in search results and can view your profile — which costs you nothing. In fact, with search results, your profile will be seen by up to 3 times more customers than before. These customers can read your reviews, look at the photos you’ve shared, and generally get to know your business before they reach out. This means that your profile is more important than ever before. You can help increase the chance that the customers who contact you are more informed and more likely to be ready to take the next step. To read our tips on how to build a winning profile, check out this article.

 

Thanks to these pros too, who gave us similar helpful feedback! We hear your concerns about making a good first impression in the new search results system, and keep the ideas coming!

@Alex310Photos @JustinPro @nancykenright @Faaz99 @allen @redfoxdinners @Mcaskey @Bryant @PastorHoward @Aj__ @Kidmillions @TheLast10SF @traynorpiano @Jbea @Joeriotta @SusiG @SillyCar @LWJ @northpolesanta @carpentryman @Marioninyc @Spweld @Entrepreneur85 @Mizzterria05 @DesertMemories @kimkotary @NikH @HappyPaws @trainerann @KSV4U @tshon @halinphilly @FestiveFunktion @Dervin @xfmassage @curtgolden @parijatajain @TGJ @SMConstruction @Xian @Mdempsey @gbull19 @b3bt4592 @KitKat @Michael1 @judybab6 @Rdouthit

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Thumbtack Employee

Re: Let’s talk about search results

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@lollipopainting, I understand the skepticism around the new way of using Thumbtack. Change is hard, and you want to make sure you’re making the right choice for your business. But hear me out. Before, customers would come to Thumbtack searching for a pro and would often have to wait hours — even days — to hear back from a pro. Sometimes customers didn’t even make it through the request form.  80 percent of customers wouldn’t even get to the point of meeting any pros. Those were your jobs walking away; money that belonged in your pocket.

The reality is, customers want more options when looking for the right pro and they want them instantly.  That’s why we’ve started offering customers search results. For you, appearing in search results means your business appears to more customers and you get more opportunities to meet the types of customers you’re looking for.

Look, I get it. It can be hard to transition to a new system when you feel like you’ve got a good strategy with the original one. But I encourage you to learn how the new Thumbtack works and give it a shot. And if things don’t go as planned or you need more help understanding how to make it work, let us know. We want Thumbtack to work for your business.

Thank you to these pros who also mentioned that they preferred the old system. Thanks so much for sticking with us and sending your feedback!

@DJStevie @DJChuckBoogie @incognitii @Crystal2468 @Ljackson9x25 @another_one @Shuddrbug1 @Knightmagic @2menlabor @hannahhunt @ToonGuy @JenniferMorrow @Alex310Photos @fleite @nancykenright @DCFGCatering @Faaz99 @AutumnElectric @best2you @redfoxdinners @Pool2001 @Aeroduct @bonnie_bill @Mcaskey @NathanB87 @leogoz @Buford12 @Smuhammad32 @Jayel24 @jonwid @rdansmit @scottds @Keith @C2C @mina @javinha @rpm902 @tlk32 @HedgehogHS @LakeErieLimo @alisajeaniepete @CMF @regina3255 @Kidmillions @Jamone @ReeseTee @Wy @savingsadie @CSUSA @thumbtack77 @mjacklin @marywood85 @Jbea @lollipopainting @ASH @Joybonner @OutlookJonathan @FoM @SDawson @SillyCar @Tigerwebster @LWJ @pucksandgrub @northpolesanta @carpentryman @Aleme @Spweld @Mizzterria05 @DesertMemories @kimkotary @WGACSC @evildoer @NikH @Diceofseven @Chef2018 @reelcello @Paul2 @HappyPaws @brad0321 @christya @KSV4U @LisaW @Shaung @HFE_Handyman @Tfdesign @sputinc @Mac @LFerguson @1jc @neilpwillson @leanbodies @tloomis @VCC

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Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks for posting your concerns about ranking, @mina! Understanding how ranking works is an important step to getting the most out of Thumbtack. There are several factors that go into ranking, but the key thing to remember is that you will rank higher if you provide customers with a great experience. So focus your effort on building a great profile, adding your price estimates, responding quickly to your customers, and getting great reviews. And try promoting some or all of your services.

As long as you’re focused on providing an all-around great experience for your customers, you’ll likely find you’re already doing these things. Check out Thumbtack Help to learn more about ranking in search results. Make sure to let us know if you have more questions!

And thanks also to these pros who also posted feedback on ranking in search results! We'll be talking more about ranking soon so stay tuned!

@ALLSteve @bonnie_bill @mina @rgs @Candon @lollipopainting @Joeriotta @Spweld @ImmortalWriting @justplainolstev @parijatajain @elwell @Beth @SKI @adouglass
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Thumbtack Employee

Re: Let’s talk about search results

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@Vleathers, it's great to hear that you're excited about this change, and we hear you on the concerns for new businesses. Getting a new business off the ground is hard work. And asking how to compete as a new pro is the right question to ask. In general, I recommend starting with your profile. Focus on adding a great profile picture, adding detail about what sets your business apart, and getting reviews. We know getting reviews is a challenge when you’re a new pro, so get started by sharing your review link with customers you’ve met outside of Thumbtack. You can also import past reviews from Facebook.

If you know the type of customer you’re looking for and you want to meet as many of them as possible, consider promoting your service. That way, we’ll know exactly what you’re looking for and can get your business in front of as many of those customers as possible. Plus, you’ll appear higher in search results and get 20% off all your leads.

To see even more jobs, check out your Jobs tab. These customers have already contacted another pro, but you could be a better fit. So when you see something you like in your Jobs tab, be sure to express interest in that job. You’ll only pay if the customer replies.

Thanks to these pros who posted similar concerns for newer pros as well. We really appreciate your feedback!

@AutumnElectric @CMF @hmazzeo16 @Kidmillions @DVDI_Video @SMounceco @xfmassage @tomdans @Coronado @Vleathers

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Thumbtack Employee

Re: Let’s talk about search results

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Thanks @MinisterMarge, I understand it can be frustrating to get jobs that are outside your preferences and not know why. We sometimes send you leads outside your normal job preferences to help you meet more customers. If you’d like to stop receiving these types of leads, update your Advanced Settings in Services. From here, scroll to the bottom of the page, select Advanced Settings, and click to uncheck the options you’re not interested in.

Thanks to these pros who also expressed frustration about getting jobs that aren't a perfect match for you. We're always trying to get better and appreciate the input!

@Gerson92 @DJStevie @Fastef @acreativeexp @ALLSteve @2menlabor @JohnSouerbry @ToonGuy @JustinPro @Kwestman @fleite @nancykenright @Faaz99 @AutumnElectric @DPKK @tjgholar @DariusFre @Aeroduct @bonnie_bill @Bryant @leogoz @Taurus_DJs @Maury @C2C @tlk32 @DrData @NspectorJeff @Aj__ @traynorpiano @Ruby @savingsadie @glampert @MinisterMarge @marywood85 @jaxxie59 @carlarhea @lollipopainting @SillyCar @LWJ @FrenchTutorGuy @pucksandgrub @Marioninyc @SMounceco @Mizzterria05 @DesertMemories @Aherbel @kimkotary @Rezns @IMMAPhotography @Diceofseven @Chef2018 @Campingram @Joker187 @Mymaymay-26 @HappyPaws @EE @brad0321 @christya @Camezo @judyG @petermooremusic @Jxlewis @Jonthegingbeard @trainerann @KSV4U @SRL @rlmillerphoto @justplainolstev @SBP @AdjustingSpace @xfmassage @MobileMixology @DallasMike @emily @parijatajain @SMConstruction @32marlinspecial @Dogwoodk9 @Jenay @tloomis @CabinetmanTom @QueenC @DennisG @NAtutor @gbull19 @Marek @Dvoights @b3bt4592 @perlavisionphot @Pgambrell2 @KitKat @andamayo25 @lukasgenin9 @AAArchitect @judybab6 @Rdouthit
Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks for posting, @BuckeyeBoys2141! I know it’s important that the customers reaching out to you are serious about hiring — you want to make sure your money and time are well spent. The good news is that having your business appear in search results actually helps price shoppers by giving them exactly what they’re looking for up front. And they don’t have to contact you to find this information, which means you don’t have to pay. This is one reason why adding your price estimates is important, even if you only add a starting price. The more useful information you can provide up front, the better.

When we send you a lead, that means the customer has decided to contact you from a whole list of pros. The customer wants to learn more about working with you, so they’ve also provided more details about their job.

Here’s more about how it works on the customer’s end:

  • First, customers will see a list of relevant pros in search results
  • If they’re interested, customers will check out your profile to learn more.
  • If a customer decides to reach out to you, we ask them for all the relevant details about their job. We want to make sure customers are serious enough that they take the time to provide their job details. This means higher quality leads for you. It also means you can assess whether the lead is right for you.
    • If you’re promoting your service and the details of the customer’s job match your preferences, you automatically pay for the lead and get a 20% discount.
    • If their job doesn’t match the preferences you’ve set or you aren’t promoting your service, then you get to review the details of the job before accepting and paying for the lead. If it’s not a good fit, you can decline the lead and you won’t pay a cent!

You should also know that we give customers a place to learn the average cost of their job before they start their search for a pro. This increases the chance that when a customer reaches out, they’re more ready to hire instead of just shopping for prices.

As always, we want to know how things are going for you. So never hesitate to let us know.

Thanks to these pros who sent similar feedback about the quality of leads you're getting!

@Theresa @DJStevie @Fastef @incognitii @ALLSteve @Shuddrbug1 @Knightmagic @JohnSouerbry @MaggieWagner @ToonGuy @sjarrett @JustinPro @Faaz99 @AutumnElectric @MYteddydog1 @allen @jeffsnbama @tjgholar @redfoxdinners @DariusFre @Pool2001 @Smuhammad32 @NYC-Officiant @Taurus_DJs @nyureyez @mikemikerson @javinha @NspectorJeff @HedgehogHS @Al9226 @Riosm28 @SocalFitSteve @Aj__ @Teachballroom @Pianotech @regina3255 @traynorpiano @ReeseTee @Wy @Ca @BuckeyeBoys2141 @mmyang99 @mjacklin @jaxxie59 @Tony1981 @PMorse @carlarhea @lovenlacewedct @DVDI_Video @writingcoachron @MitsRia @71141v @sombat2 @OutlookJonathan @FoM @Beez @Marryyouido @Burgstahler @LWJ @carpentryman @Marioninyc @Mizzterria05 @Aherbel @CanadA9457 @kimkotary @Wah-Heed @WGACSC @Rezns @Henry @koti0007 @IMMAPhotography @Diceofseven @mickeynightrain @Campingram @reelcello @Mymaymay-26 @HappyPaws @brad0321 @christya @Camezo @judyG @petermooremusic @Jonthegingbeard @trainerann @KSV4U @CoachBob @Cpfahler @Rn4fldhcky @lsepeds @Israel @NeilBardach @Tfdesign @Jamiegeddes @SBP @AdjustingSpace @Mad_Dash_Art @Renedicicco @fredascott

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Thumbtack Employee

Re: Let’s talk about search results

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Thanks @nancycastro! I hear your frustration about not getting as many jobs as you'd like.

I’m sorry to hear that some of you aren’t getting as many customers as before. Your business is important to us and we want you to be successful using Thumbtack. Let’s take a look at the options you have to find more customers.

The first thing I’d encourage you to do is promote some or all of your services. By telling us exactly what kind of jobs you want, we show your business to more of the customers you’re interested in. You get a rank boost in search results, giving you a better chance to get in front of the customers you’re looking for. You also get a 20% discount.

Beyond that, investing in your profile is always a great place to start. Being successful on Thumbtack is all about standing out, and your profile is the best way to differentiate yourself.  You can always search for yourself to see how your profile might appear to a customer — especially compared to your competition (just don’t contact any of your competitors). Then, spend the time to make your profile really pop.

I recommend paying close attention to what factors into ranking in search results. Understanding how this works helps you leverage your business so you meet the enough of the right customers.

Finally, take a look at your Jobs tab. The customers you find here have already reached out to another pro, but customers want as many options as possible, and you could be a better fit than the pros they’ve already contacted. If you find a job you’re interested in, take the opportunity to introduce yourself. You’ll only pay for the lead if the customer responds.

Thanks to these pros who posted similar concerns about not getting enough jobs with Thumbtack. I hope this was helpful!

@Gerson92 @DJStevie @Crystal2468 @another_one @Fstfirebrd1984 @nancykenright @Faaz99 @allen @tjgholar @NathanB87 @rdansmit @Blackbox @Maury @C2C @mina @nancycastro @Liliana @SocalFitSteve @hmazzeo16 @gloriaj0 @TheLast10SF @mmyang99 @nutrinancy @Aleme @Diceofseven @Mymaymay-26 @Paul2 @HappyPaws @sputinc @Randall @Mdempsey @drrichpatterson @Fhogoboom @KitKat @NikkiD

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Thumbtack Employee

Re: Let’s talk about search results

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Thanks for posting, @Jenay! It can feel daunting to think about your business being up against more pros. But check this out. Customers have told us they want more options when finding the right pro. In fact, customers are more likely to hire when they have more pros to compare and choose from.

When a customer contacts you, that means they handpicked you from a list of pros. Consider what that says about how interested they are in taking the next step. The best things you can do to rank higher in search results are promote your service, make a strong impression with your profile, and provide a great customer experience.

Whether you promote your service or not, don’t stop there. Always build onto the work you’ve done to your profile. Look at it from the customer’s perspective and make changes so the information you provide is clear and concise. Share why you’re passionate about what you do, focus on what makes your service special, and keep getting great reviews. When customers feel like they can trust that you’ll deliver a high quality service, they can feel good about reaching out to YOU from a list of pros.

Thanks to these pros who sent similar feedback as well! Keep it coming!

@Theresa @JustinPro @nancykenright @redfoxdinners @NathanB87 @mina @Whatsbuggingyou @Liliana @ReeseTee @Tony1981 @Jbea @dbdesign @eccrumb @OnTheMove @KSV4U @tshon @TGJ @Coronado @Jenay @drrichpatterson @adouglass
Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks to all you pros for sharing your ideas! You know your business best, which is why we want to hear what’s on your mind. Here are a few of the great ideas we’ve heard from you:

  • Clarify how much a lead will cost while promoting your services (thanks @TimWilliams!)
  • Provide more videos from Thumbtack on how the new experience works (thanks @Barbara!)
  • Improve the search results matching algorithm to better match customers with the right pros (thanks @Jbea and @IMMAPhotography!)
  • Get more information from customers to ensure they actually intend to hire a pro, like adding a phone number or filling out a profile (thanks @DJStevie@ashtree@TK520789441346!)
  • Ask for more details from customers about their job upfront in quote form to ensure customers get better matches and only see pros in search results who can really do the job (thanks @QueenC@FauxNouveau@CMF!)
  • Ask customers why they did or didn’t hire a pro (thanks @TGJ!)

I’m taking these back to my team and we’ll use your feedback and ideas to keep improving search results! Stay tuned for future updates - we’ll let you know as improvements come out!

Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks so much @MaggieWagnerWe love hearing that Thumbtack is working for our pros! Telling us what you like lets us know when we’re on the right track. Anytime you have feedback, let us know. We want to hear what you think when things are going well, when they’re not, and everything in between. Thanks to these pros who also mentioned they like this update!

@xacto619 @JSGDS @redfoxdinners @Pellisconstruct @JohnHughesGolf @71141v @TK520789441346 @Spweld @Kmossphoto @Entrepreneur85 @elmorg @Wah-Heed @mollyjj @Plumboligy @QuickDraw @johnnyrocks67 @Tom @Mdempsey @AAArchitect @Vleathers @adouglass

Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks for sending your feedback, @Mcaskey! I’m sorry to hear that Thumbtack isn’t working for you. First things first, we want your business to succeed, whether that's on Thumbtack or elsewhere. But if there’s one thing we’d want you to know, it’s that building a reliable product that helps small business owners find success lies at the center of everything we do. Our goal has always been to help you meet the right customers so you can grow your business. Partnering with you is critically important to our success. We only succeed if we succeed together.

We know we don’t always get it right — and we try to be as quick as we can to fix mistakes. If you ultimately decide that Thumbtack isn’t working for your business, we’ll be sad to see you go. We hope you check back in with us to see what we’ve built. And if you choose to give us another chance, we’d love to continue our partnership.

Thanks to these pros for posting as well! I'm sorry you're frustrated with Thumbtack, but we hope that we can continue to improve so that the system will work for you again!

@DJStevie @DJChuckBoogie @Fastef @incognitii @Shuddrbug1 @Knightmagic @hannahhunt @ToonGuy @JenniferMorrow @Kwestman @DCFGCatering @MYteddydog1 @DPKK @DariusFre @bonnie_bill @Mcaskey @Smuhammad32 @NYC-Officiant @rdansmit @tlk32 @SocalFitSteve @regina3255 @Jamone @ReeseTee @mjacklin @Tony1981 @lollipopainting @ASH @SDawson @SillyCar @Tigerwebster @Louie @Heathergrooms @DesertMemories @WGACSC @koti0007 @NikH @Diceofseven @Chef2018 @eccrumb @reelcello @brad0321 @CoachBob @halinphilly @FestiveFunktion @LisaW @sputinc @tloomis @Smoore @DennisG @Rusty @Beth @shreksplumbings @ddsmachinequilt @Dvoights @perlavisionphot @elenaushina @Mary6 @KitKat @lukasgenin9 @HSB7 @Dean

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Thumbtack Employee cjk
Thumbtack Employee

Re: Let’s talk about search results

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Thanks @ElmerLoudenbac! You and many other pros have expressed frustration about our pricing. A couple weeks ago, we hosted a Q&A in the community about pricing. Check out the summary of the Q&A to see our Product Manager, Vinamrata, answering questions and collecting feedback about how we charge you for leads. We know this is a really important topic for all of you since it affects your bottom line, and we're doing our best to get it right still. Thanks for all your input and keep it coming!

These pros have voiced similar concerns about pricing, so thanks to all of you as well!

@DJChuckBoogie @Fastef @Crystal2468 @Ljackson9x25 @another_one @ALLSteve @Shuddrbug1 @Knightmagic @hannahhunt @ToonGuy @Autumndean @sjarrett @Faaz99 @AutumnElectric @MYteddydog1 @best2you @Bosco @jeffsnbama @redfoxdinners @DariusFre @bonnie_bill @Mcaskey @NathanB87 @Bryant @jpmcdunn @jonwid @rdansmit @scottds @Taurus_DJs @C2C @NspectorJeff @LakeErieLimo @alisajeaniepete @CMF @SocalFitSteve @ElmerLoudenbac @regina3255 @gloriaj0 @Wy @CSUSA @thumbtack77 @mmyang99 @mjacklin @Tony1981 @carlarhea @lollipopainting @MitsRia @dbdesign @71141v @Joybonner @sombat2 @OutlookJonathan @FoM @SDawson @TK520789441346 @WBTF365 @Beez @Burgstahler @SillyCar @Tigerwebster @aubergine @nutrinancy @northpolesanta @carpentryman @Heathergrooms @CHRFRE @doriska @Shon-C @Mizzterria05 @DesertMemories @Aherbel @CanadA9457 @elmorg @kimkotary

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xacto619
Level 1

Re: Let’s talk about appearing in search results

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Hey Chris, is Angel owner of
X-ACTO PAINT AND SERVICES
thank you and all the team. This type of service has opened such a market and employment for so many. Ever since I joined Thumbtack, my life and the quality of it has been much, much better. I'm now a contractor in my community that delivers only top quality services.
Thanks again!
RCPS
Level 7

Re: Let’s talk about appearing in search results

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What if a customer reaches out to you but they are not a fit for what you offer? Are we still charged for that contact? I like being able to view a customer’s request and determine for myself as to whether I want to reply to their need or not (hence why I don’t use Instant Match).

And what about Pros that don’t share specific pricing? How do they show up in your search results? In the video above, each of the Pros has a specific quote amount. My services are centered on three core packages based on my clients’ current needs and budget so I’m unable to provide a one-size-fits-all price quote without gleaning essential info first. From the customer’s standpoint, how is pricing shown in the search results for Pros who typically reply with ‘Need More Info’ on custom manual quotes? What does that look like?
Dragwyr
Level 4

Re: Let’s talk about appearing in search results

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I would like to know that as well.  I am a part-time professional magician that uses Thumbtack in getting most of my business.  I also like being able to view a customer's request and determine for myself if I want to reply or not.  I also don't share specifi pricing becuase I travel to my clients and my prices reflect travel times as well as specific needs for the type of magic show they want.  So I am very curious to know how my listing will show for a customer when I don't have any pricing.

MKD
Level 4

Re: Let’s talk about appearing in search results

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I think it's great that Thumbtack is continuing to improve how Pros get business. I still like the process of me reviewing a potential client. The descriptions they provide give me a good idea as to whether they will be a good fit for my business. I offer various services and one price does not fit all.

Theresa
Level 4

Re: Let’s talk about appearing in search results

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I like reviewing my potential client as well

Fastef
Level 3

Re: Let’s talk about appearing in search results

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I also agree!
Faaz99
Level 5

Re: Let’s talk about appearing in search results

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Yes me too.
RevSydney
Level 6

Re: Let’s talk about appearing in search results

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Me three . . . and beyond!

 

ACR
Level 5

Re: Let’s talk about appearing in search results

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how about you spend some if your adjusted revenue on helping our Customers better understand what communication is required to successfully connect with a contractor...EXAMPLE: Customer places a request for quote with a due date two days from request date. Is thia realiamstic when most contractors are two weeks out - or more. summary: help the Customer understand what lead time is needed so we can help them better