Well said! We don't mind paying TT, for submitting a quote, on a customer request that we have reviewed and deemed suitable. (The old system). Notice TT seems to only be replying to positive feedback here? What's up with this??
They should go back to where you paid for so X amount of credits and only 5 pro's could bid on it. I got way more business that way. Now it's all what TT can make off of us. I have a friend who did the insta match and she got charged tons and did not even know what she was getting charged for? What they are doing is kind of forcing us to do insta match, but calling it something else. They should also somehow educate customers on what the going rate is for services ie $250 to photograph a 6 hour wedding with editing. Really? However sometimes I'll get a diaomond in the ruff, but those are far a few between. That is the only reason I still look. Look is the key word. Now it seems we can't even look anymore with there new system. More money for there 830 million dollar networth company. Stick it to the little guy.
I would also like to view my clients needs before I send a quoate. I don't like the fact that I will be sent people who may not fit into my business and hence be charged. I also don't like that our fee's are out there in the open. Sometimes my fee's differ. I like the old system.
I used to love Thumbtack for video production leads but it's completely worthless to me as a video production professional now because there are no budgets included. I'm sure this works well for other industries but for me, paying Thumbtack's fees for what could be a lead that doesn't understand how much video production costs doesn't make good fiscal sense. I would go broke before I found a legitimate lead, and then it may not even close. I'm hoping this hits home with some other people because I made it all the way to being a Thumbtack Top Pro and then with the changes I haven't touched it in months. This means customers are missing out on my services and I'm missing out on their business so no one is winning. I hope Thumbtack can come back to being a viable service for video pros but until that happens we are taking our marketing budgets elsewhere, unfortunately.
UPDATE-Top 5 on TT Community 'Leaderboard' ( as of 11/9/2018) have posted all negative opinions about the recent changes TT has made and these posts have over 200 Kudos.
Almost all of these negative posts have offered accurate, astute, valid criticisms, opinions and suggestions with almost ZERO response back from anyone at Thumbtack. It appears that TT responses are almost exclusively to Pro's posting positive comments.
This is not only 'not cool' but the optics of it, for those of us that have been with Thumbtack for many years, are poor, at best. Just sayin'..... and once again, I will ask everyone, anyone, at Thumbtack to explain why this is?
btw- we need more than the 'we appreciate your feedback and will present your comments to our team.....' because many of us have been offering feedback and valid suggestions that are never implemented, nor followed up on. End of sermon.