Marco, Jason & all at TT. I don't see anywhere how you are addressing your customers request - Keep in mind that we are your customers not the people who are requesting quotes. They are not paying you anything. I used to get people responding to my quotes, now it is just a black hole. This should be an easy fix. WHy are your customers requests and emails not being answered?
Once more - I have been asking for a vegan/vegetarian category. Yet to see a direct response to my question on your timeline. This is very disappointing customer service.
You are making changes and tweakings to things that we are not asking for and don't really care about the issues we are raising. Either fix it or you will lose pretty much all your customers.
@Freshly Marco, Jason, and all of us at Thumbtack wholeheartedly understand that Pros are in actuality our customers along with the customers that come to you. We’re focusing on getting customers to fully use our site and return for multiple projects. This is good for both customers and pros. We’ve also seen that if a customer has to wait for a response they leave, which makes for unresponsive customers and no hires for the pro. With Instant Match we’re hoping to change this experience for the better. We have seen customer responses double which also coincides with better hire rates for pros.
I’m sorry to hear that this hasn’t been the case for you recently. What I recommend is working to make your profile as competitive as possible to earn more hires and make the money you’ve spent worth it in the long run. You’re off to an awesome start with such great pictures in your media. One thing I noticed is the number of reviews you have. This is the biggest determining factor when customers are choosing who to hire. The good news is that reviews are easy to get from past customers that are happy with your work. Take a look at this page with steps to do this: https://help.thumbtack.com/article/get-reviews.
As for your request and feedback for a more specific category, I’m glad you shared that with us. Since Carson is looking for ideas specifically related to the profile I’d also make sure to share your suggestion directly with our product team here if you haven’t already: https://help.thumbtack.com/suggestions
Who else would like Thumbtack to seperate examples of work into sections or at least photo and video?As a production company with multiple different clients it's hard to show different work by the way it is organized now.
Also wouldn't it be great to intergrate google reviews or social into thumbtack? It's next to imposibble to get clients to review on every platform we use even with systems in place to help.
Hi @HazelOliver Thank you for this post.
Check out this video that shows where Thumbtack is headed. I think you'll be happy to see that what you want from Thumbtack, is on it's way!
Being a long time Thumbtack pro myself, I appreciate this so much, I am with you! So excited for what the future holds.
Best of luck!
Please stop making it so much more complicated. I am a top pro editor and haven't been able to land a job since you changed the system. Why is that? No one is responding! I've put suggestions to many of you, have called repeatedly to demand I not pay for a customer who isn't really engaged. I am unable to continue to send Thumbtack $30 for nothing. If you see my profile, I have followed all your suggestions. But the real evidence is things have changed for the worse!!! I never had this much trouble getting a job editing before. I've been with Thumbtack since 2011 and it has worked well for me. Now, for a month NOTHING. Are the clients overwhelmed with too many quotes? What's going on?
A link to our previous customers reviews
A link to our profile prior to any contact.
Ability to see our evaluation scores
A drop down menu for frquently asked questions (such as servicing areas, additional fees if any, etc.)
I noticed this as well....I don't understand how some services can charge so little and still pay for the costs of running a small business. It makes it hard on the rest. And I am willing to bet that these services couldn't possibly be of much quality. I'm afraid this could be harmful over-all. I hear from too many people that I've gone to work for the horror stories about being over charged and then getting lousy service. But undercharging doesn't help anyone either. Even if by chance they happen to get some quality work.