Im tired of getting requests outside of my area! And I reall hate the new pricing system. It really varies, and it is way too much per quote considering that I have only had 3 new client this whole year. Please fix this. Thx.
Hey there @CritterSitter have you looked over your advanced settings? Those are located at the bottom of the services section of your profile. There's an option to "request jobs near my travel area" and if that's turned on, you'll be getting requests out of your area. If you're still getting requests out of your area after that, please send me a PM with your email address and I can dig into things and see what's going on.
One thing that would be very helpful for record keeping:
Under the Payments tab, there is a link to download a CSV file. The file only has date, type, and amount. Adding a field with the customer name would make it easier to match charges with estimates. Otherwise we have to open each individual Thumbtack invoice in our payment history to match the charges with our quotes.
My concerns are not so much with the profile, but with the requests we get. There are some things that would make huge improvements.
1. I cannot bid on a job without knowing the date...that should be required. OR, if the client doesn't know the date, if I bid on it and then they tell me the date and I'm booked, I should get a refund. Otherwise I just don't bid on events without a date, which is a disservice to the clients. Also on dates, I don't know what the client sees on their end but it must not be a clear question because OFTEN I get requests that show "date the work must be done" and the date is today. Clients tell me they don't know what to put in that category on their end. The questions may read funny. For event planners...it should read, "What is the date of your event?"
2. Budget doesn't come across clear. When I look at budgets, I don't know if they are telling me an overall budget, or a budget for a product like linens, or a budget for my time to handle the project. I need to know two things...overall event budget (or a range), and budget for the planner. Overall event budget is super important, please add that.
3. If the venue is chosen, I would love to know what it is, not just that it is chosen. That would help a lot in my bids.
4. I wish there was a way to communicate when a client is WAY off, rather than ignoring the bid. For example, sometimes I see a client wants a full wedding planner and their budget is $200...average price is actually $1800 for wedding planners across the state. So this client is so far off she'll never get attention. Maybe a checkbox to send back that informs them they are way off base.
I know that in todays society the internet is often the first place potential customers turn. For example, in my field someone would google "squirrel removal" to find a pro to assisst them. Thumbtack odesn't appear in the top 5, thus realistically they have little chance of being the customers first choice. Maybe if they worked on getting to the top of search engine lists it would greatly assist us all?
Could it be mandatory for clients to describe their projects! This would be specifically helpful for any art, design, web, or related industry project (those are the sector I am in). When a project comes in with no description professionals are applying but may not be qualified because the needs can vary so much.
People looking for TT pros rarely fill in this part of the project and this causes two major problems.
A) The Customer isn’t getting the right professionals bidding for the job which means they aren’t getting the best experience that TT and its pros can offer
B) the pros are wasting time by applying for jobs they are not fit for, and when they do bid on a project they are right for they dont have the appropriet information to help the client from the get go. It’s baaaaaaaad!