I make money here but I have also spent thousands with no response..instead of them changing things that really matter they change this..its ridiculous because when we quote people and they respond with the price is too high, thumbtack still charges us for what we quote them for and the customer only wants to spend waaay less than what we quote.
They did the same with DJ services a while back. I have repeately told Thumbtack customer budget info is critical for Pros. It tells us if they are realistic, a vaid customer. Looking for a low ball bid etc. It is one the first money questions asked when consulting with a customer in person. I will not bid a job if I can't get a feel for what the customer has in mind begining with price. Just another way to get Pros to blindly bid on jobs generating more $ for Thumbtack and costing Pros more money. I really don't think they read any of the reviews that Pros are saying about their fees and how Pros do not feel valued by them for anything other than their pocketbooks and how they can get more $ from them.
For those of you who are just joining the conversation, I just want to make sure you all saw Jason's post on this thread. Whenever we make an update, it's important for us to tell you the why behind the change. Thanks for all of your feedback and contribution to this conversation.
The new changes that leave off the customer's budget is a terrible idea. I have no idea if I am over quoting. It's best to know what price level the customer is expecting. Please go back to the old way!
@JENNIFER2018 I just wanted to give some clarification. The customers budget never went into how much pros will pay if the customer responds. What determines the cost is the value of the job, the demand in the area, and how many pros offer that service in your area. I hope this clears a few things up, let me know if you have any questions.
@MeckellHow is the fee for bidding determined for the job if there is no budget given? If the fee is determined by the overall price of the job, how do you know how much the job is worth if the potential client hasn't given any monetary info? Or do they give you a budget and you just don't give it to us? None of this makes any sense at all and the reasoning given hasn't been satisfactory at all.
@ChefPaulStaley No they don't give us the budget, all of the info they give in the request form is sent to you. We get the value of the job by the details that are given in the request such as the size of the job. Upon that, we take into consideration the demand in the area and how many pros offer that service. This video does a great job at explaining, check it out.