"we are being heard"? Miss Meckell - So - TT listen to Pros and made the decision to implement the following:
Pros expressed to TT that they wanted to compete against 14 others and it would help them stand out and better their booking odds.
Pros said they were willing to pay triple cost because competing against 14 other made their lead much more valuable and would be worth it. - its bothersome.
Pros didn't need to see budgets anymore. Photographer, caterers, etc. complained and said please take this feature away.
Pros expressed that seeing the total insights of all those that quoted a job was too much for them to see and a waste of time to read - please remove this feature. But do show me all the information possible of the person who Actually got contacted from the job I am interested in - even though they didn't contact me.
This is the message you are putting out to us.
And again - - - why are these annoucement being made on a community board and not a mass email to all TT Professioanls across the country. I have not recieved any informative inforamtion or "annoucement" of changes recently in a corporate email. That seems . . . . . . odd.
Im quoting blind because we dont know the budgets, so this "leads" are replying to me"the fee is too far outside my budget" or asking me How much do I charge, when my fee is stated on my orginal message. And when I tell them again, my fee no more contact.... (out of the budget)
he fee is too far outside my budget, so I speak with Support Team, (They removed my Pro Assitant)
I wanted to give you all another quick update on where we are with budget questions.
We just added budget questions back to 9 more photography categories, meaning we’re now testing them in every photography category. We’ll continue to monitor how customers are using and responding to these questions over the next couple of weeks. As always, please share any feedback you have with us either here or by emailing firstname.lastname@example.org.
This will no doubt be an ongoing process and we’ll keep working hard to improve these questions and categories over time. Thanks and have a great weekend!
Category Manager, Events
Clients need to know their budget. We shouldn't have to pay to talk to them then waste precious time figuring out what they can or cannot afford. This new quoting system is weak. I'm slowly being driven away to other lead generators.
I have been a thumbtack pro for 4 years and am a TOP PRO
this area https://www.thumbtack.com/prices IS A TOTAL JOKE
you cant quote average prices in our business of videography because each event is different depending on what the client wants
no numbers are assigned to $$$ and $$$$. A client recently posted for a high end, and premium job and clicked 3 budget listings of under 500 under 1000.
Clients should be able to choose only 1 budget and it there should be tighter budget ranges. Thumbtack has gone the other way which makes it a very bad experience for vendors becasue we are getting grinded to death by prospective clients who dont understand cost.
No one has an argument about Thumbtack charging more but it has to be fair and its not
I’ve already called to make my extreme displeasure known for what it’s worth, which is nothing, I’m sure. The focus of Thumbtack seems to be extracting the most money from its clients, period.
The elimination of pricing info means that I have one less thing to use to decide whether to bid on a job or not, and the most important thing at that. Now I get replies like “I love your work, but I can only pay $50.” So I don’t get the job that I wouldn’t have bid on had I known that they couldn’t afford my rates, but I get to pay you for not getting the job!
Wonderful for you, but it sucks for me. I assume that was the plan from the beginning.
And how do you determine the charge to me, if there is no pricing info from the client? I assume that there is, you just refuse to show it to me because you know that by doing so, you would cut down on the number of useless bids that I make and lower the amount of money I pay you for replies that lead to nothing.
In short, I am looking for other ways to get business, as Thumbtack seems to be focused on extracting the maximum amount of money from me, and not on getting me the maximum amount of business.
Greed and lack of care for clients is how businesses fail. And deserve to.
Yes, please fire the person/people that in the last year decided to increase the cost for pros to place bids by 10x and simultaneously removed all budget information from a customer request.
Sure, some possible customers don't have a precise budget. That's fine. But it's completely different than removing ALL budget information for EVERY quote. It made the service completely unusable for the last year.
Strangely all of TT's emphasis seems to make adjustments that are customer-oriented and not better for pros. But their fundamental problem is that the customer doesn't pay the bills for you guys. Pros do.
I have no interested in quoting people who are listing a non realisitc low budget. Now that I see no budget at all, I see no point in wasting money in quoting them.