Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
Momneedsabreak
Community Newcomer

Re: I can never get any answers

And the “article” is no help, sir...I know how to set a budget! The budget on the app only goes to $100 or unlimited anyway so what good is that???

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Momneedsabreak
Community Newcomer

Re: I can never get any answers

Look at zip code 78741 for example, the top 3 pros have worse ratings, two of them have 4.3 ratings that are above me!! Those pros have had more reviews than me so that is not it either...what is going on?? I lost 2 good employees today because I don’t have the jobs for them that I have been paying for 3 months to provide to them...all of a sudden just gone??? How does Thumbtack explain this?? I have also spoken to other pros in the area on Thumbtack and they say their leads have slowed down to almost nothing...WHAT IS GOING ON???

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Moderator Kameron
Moderator

Re: I can never get any answers

@Momneedsabreak I truly am sorry to hear that things have been that slow for you at all, let alone with your Thumbtack account. I did take a look at the zip code you listed and the majority of the pros above you do have more reviews (with a few exceptions). As well, I mentioned there are a number of factors that can play into where a pro will show up in the search results and if a pro is showing up ahead of you.

  1. The job details compared to your preferences.
  2. Location
  3. Your profile
  4. Whether you’ve listed pricing
  5. The experience you provide to Thumbtack customers (we take into account your reviews, responsiveness, activity level, etc.)
  6. Whether you’re promoting your business

You’re then ranked based on how all of that compares to other pros in your area.

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Momneedsabreak
Community Newcomer

Re: I can never get any answers

You clearly did not read any of my messages...none of these reasons are valid. They have always had more reviews because they have been on Thumbtack longer yet when we started, we were ahead of them!!! Why don’t you just admit that you put in the top 3 the pros that are accepting ALL TYPES OF JOBS THAT MAKE THUMBTACK THE MOST MONEY IS WHO WILL BE IN TOP 3?!?!?!?
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Momneedsabreak
Community Newcomer

Re: I can never get any answers

Here we go again!! Now all of a sudden we are not in top 3 even in our own zip code, why?? Do we have to turn on all frequencies of jobs so Thumbtack can make more money off of us to be back in top 3 in our own zip codes????
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Lola2000
Community Regular

Re: Profile not showing up on search

Check to see you if your background check is still current. That was a problem I had with my ranking
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TXArchitect
Community Regular

Re: Profile not showing up on search

I am not able to see my profile pop up on a search and I have completed everything other than I only have one review but half the list of architects listed in the search in my area code do not even have all their list of items completed on their profiles (or even from my area code either).  Can a Moderator take a look at my profile to see why I am not showing up on the search?  Thank you.

Kent Brittain, AIA, LEED GA
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Moderator Meckell
Moderator

Re: Profile not showing up on search

Hi there @TXArchitect. One thing that will really help you is setting your targeting preferences. That way, we know what jobs you always want and can connect you with customers that have those jobs. Do you have any questions about setting your preferences?

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