@Dessi If the customer has reached out to a pro directly but we find other pros to suggest that would be a good fit as well based on the questions they answer. Or if the pro they reach out to is unavailable.
Hi, @Kameron, what could be a problem, that ALL my quotes (about 20 ) for the past month have not been viewed at all? Even if I'm the only responder to the request! They used to be viewed more or less consistently before Dec 7th.
What is going on? Is this me or the system?
@sauliuske now that customers are able to view a longer list of pros before contacting them it's even more important than before to do your best to stand out. The best ways to do this were mentioned recently in our Q&A about ranking in Search Results here.
After looking through your Insights page the first thing I'd suggest is working to gather additional reviews. You can even have up to 10 reviews from past happy clients that weren't from Thumbtack. Visit this page to see how you can get this done and gather more reviews.
Keep in mind that when quoting through the jobs page, the jobs listed there are from customers who’ve already contacted another pro. We send those jobs your way because you could be a better fit or more available than the pros they’ve already contacted.
@Kameron, yes, my question is about the quotes not being viewed when sent through the jobs page.. I'm not talking about the ranking in the search page. So why my quotes stopped being viewed/seen after Dec 6th? They've been viewed very frequently before that.. 19 quotes- 0 views. Did they all started going to a spam folder for all these different people? Or they are not being sent to them at all for some strange reason?
Thank you once again!
@sauliuske your quotes have definitely been sent to the customers. After looking through your quotes that have been sent in the last few weeks it looks like the customers reached out to a specific pro and received quotes from yourself and other pros as well. The majority continued conversations with that first pro they reached out to along with maybe one or two more that sent them quotes. I know that Ranking may not seem directly related, however pros that improve their ranking via reviews will also see a higher rate of views, direct leads, and responses to quotes.
@Kameron, ok, so I'm not high in the rankings, since I'm new to this platform with only 6 (all 5-star) reviews, my last 20 quotes sent have not been seen by anybody (that hadn't been a problem before December), so this platform has no use to me then? Is there something I'm missing? Is the Promote my only option? Which I have tried, and lost more money than I earned..
@sauliuske promote isn't your only option, there are a variety of things that determine where you rank when a customer does a search; profile, promoting your services, pricing, responsiveness, and reviews. You can learn more about this here.
I took a look at your profile and it looks awesome! A few things that will really help you is getting more reviews and building on your profile even more by adding more photos. I truly want Thumbtack to work for you and am happy to help in any way that I can. Please reach out if you have any other questions.