@Jayme We’ve found that this flow and verbiage have worked best in helping customers find what they need. When customers come to Thumbtack under that type of field they’re looking for help with a specific job, like a deck for example. Currently, the site is set to work in a way where customers can find help for a specific job.
“How great you are at your job” is meant to be more of a nudge towards your success on Thumbtack. Ranking will be based on your preferences matching the job, hire rate, reviews, response time, and robustness of your profile. The new system should be exciting for you with the awesome amount of hires, reviews, and quality pictures you have. Can you be more specific about what exactly doesn’t seem appealing to you?
Whether pros turn Promote on or not, they’ll always be shown to customers for free. When pros Promote their services, they will select preferences for the types of jobs they want most. If a pro is using Promote and sees a job that does not fit them they’ll be directed to adjusting their preferences for better matches in the future, and also be able to send feedback to our teams directly.