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Receiving ZERO views out of nowhere

Hello,

Out of no where, I am receiving zero views to my profile whereas I was receiving about 5,000 weekly. Suddenly, it is zero starting from yesterday. I called thumbtack and received the answer of nothing is wrong. This makes no sense to me. I feel lied to and misled. I have been successful on thumbtack as personal trainer for almost a year, suddenly, it’s down to zero views? This seems unusual.

I am indeed advertising. I always have. I have hires and reviews. Many of each. I have always advertised. What is wrong? Thumbtack phone # rep said nothing is wrong but again, I feel lied to.

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3 responses
Moderator Meckell
Moderator

Re: Receiving ZERO views out of nowhere

@Mindfulstrength you are indeed showing up on a customers search - which is good. I also checked out your insights and am seeing that you did have profile views last week as well. Can you expand more as to where you're seeing that you had zero views?

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Re: Receiving ZERO views out of nowhere

In my insights it says zero views today which is totally impossible. I was just texting with support and he said that he tested viewing my profile and he said it’s strange that the view isn’t coming up in my insights. It’s as if the insights aren’t registering any views. But I am glad I’m coming in searches though. I asked several people to view my profile as well and none of those are coming up today. So that’s where I’m at.
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Moderator Meckell
Moderator

Re: Receiving ZERO views out of nowhere

@Mindfulstrength are you viewing your insights on the app or the desktop? Could you possibly send me a DM of a screenshot of what you're seeing? We'll get this figured out! 

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