Re: Customer review - removed due to violation?

Community Manager
Community Manager
Best Answer

We apologize for the frustration @Stacy_Laine. We're more than happy to talk with you about your specific situation. Please give our customer support team a call at 800-948-2034.

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Re: Review Deleted and account on hold

Community Newcomer
Best Answer

Same thing happened to two of my reviews this morning. Both were legit reviews from clients I have worked with. Decided to delete my account. How is a small business supposed to thrive on here with this?

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Re: Review Deleted and account on hold

Community Newcomer
Best Answer

Similar thing just happened to me. I had a client leave 2 reviews by mistake. The first one was not really relevant for my business but the second one was. I called Thumbtack to let them know what happened and if they could remove the first review. Instead they remove the second one and flag my account for breaking the policy. However I read the policy and no rules were broken. My account is on hold now for 10 days and I am not able to reach out to potential leads. SO frustrated!!! I have already paid this website alot of money for leads and now I can even contact them. 

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