I have had one or two potential leads marked as hired when the client swears that they never did and for sure, I never got beyond putting in an initial response to them! Very odd.
Hi, @jambauer have you been able to speak to our support team about this review? If not, sounds like something we'd like to look into. Go ahead and contact us and we can take a look: https://help.thumbtack.com/article/how-to-contact-us.
I totally agree. All of my "legitimate" reviews have been five (5) star; however, I have two sub-par reviews (1 & 2 star) from individuals that never even hired me. The reason for the negative reviews is becuase I called attention to their bad practices (i.e., submitting mulitple job requests and never responding to any replies by online pros), and lack of common courtesy (i.e., replying to an online pro response - which resulted in being charged - and then never responding back for weeks, and then re-submitting the exact same job request two weeks later). Again, I was never legitimately hired for any work, and yet, these individuals can submit a negative review because they did not like being called out for poor business practices. To top it off, TT never provided any support. I am continually dismayed at the lack of commitment by TT to actually police this platform as well as to actually backup any of the online pros - who actually are the ones paying the bills here. This is not only disappointing, but disgraceful. :-(
@VAMarketingGuy I truly am sorry to hear about your experience and I don't want you to feel like we aren't "backing you up." I want to help in any way that I can to help turn this around. Send me a private message with any concerns and I'll do everything in my power to help.
We have a similar situation with fake reviews, this last one is jeopardizing our Top Pro status. I discussed it with Thumbtack Support and they advised me that I need to respond to the review in a professional manner. Fine, but it doesn't help me keep my Top Pro status because the low star review affected my rating and was unjustified.
The customer marked us as hired without actually hiring us, only to leave a bad review. The situation was that his wife told me they use Thumbtack to get prices so they can find out how much money they save doing the work themselves. I took time out of my day to go there and look at the project. Obviously I wasn't going to waste any more time writing an estimate he wasn't going to use anyway, so I declined the job. At that point, he marked us as hired and left a bad review saying we "cancelled at the last minute" when, in truth, we never gave him a price.
Thumbtack needs to somehow verify that a hire is truly a hire. I will gladly take the time to verify that someone hired me and I think a legitimate customer will take the time as well.