@AutumnElectric I'm seeing the same thing, and I don't have promote on either. So.... @Kameron can you tell us what is happening here? Why are we getting so few leads now? Is it because people are looking through profiles instead of filling out forms, and if we don't have promote on we aren't getting leads from customers looking at profiles? How is this an equitable system, or does TT not really care if it is an equitable system?
@Angela now that pricing and information that would be included in a quote are up front for the customer to view in pro profiles there have been a fewer amount of jobs created for pros to quote on where the job would have been the customer essentially conducting research. With that in mind, this means that contacts you'll receive are from customers who are likely that much more interested.
Pros that are not using Promote will still show in the Search Results for customers to find and reach out to. When they do so you'll be notified and be able to choose whether or not you'd like to reply/accept the cost shown. You can also continue to manually quote on jobs that come in through your Jobs page.
@KameronI am not finding that the customers that have reached out to me are more quality leads. I'm finding they simply ask when is my availability while giving me very little to no information to respond to. TT doesn't allow me to communicate with the customer unless I pay to do so, which leaves me the choice of giving the customer the impression I've ignored them (very bad for my business reputation), or paying for a customer that most likely will still not contact me. I don't put pricing info on my profile, because it is too subject to the needs of the Client, and I don't want to quote inaccurately.
@Angela if a contact is declined then we simply let the customer know that your not available, so there’s no need to worry about it looking like you’ve ignored them or brushed them off. Certainly up to you if you'd like to include your prices in your preferences. Another thing we’ve seen working is when pros give an outlined explanation of how their pricing works in their profile while stating that it’s a rough estimate and can change depending on the customer's needs. This can at least give customers an idea of if the pro will be within their budget or not.
Yes - I agree that the mad cycle that thumbtack has been on since WAY overpromising at the conference last spring is going to sink the boat. PLEASE stop changing your interfaces and then rolling them out in ALPHA form over time to different markets. I waited 6 EXTRA months to get Instant Match - which was an improvement for my business - only to learn that within weeks it was going away - to something worse than what we had for years before. The tactics you took to support your strategy of better matching Pros & Customers were backwords. For example - throwing Test Prep tutoring all into one pot, irregardless of 1) how hard the test is, 2) whether the test is in 2 days vs. 4 months etc. should obviously impact the pricing - but no option. Proofreading a 2 page essay and editing a 500 page book, same story. And this is the KILLER: I'm getting promoted/viewed by > 1000 customers/week from all over the country who did NOT check the box saying they were open to tutoring by internet, and then being told by TT MANAGEMENT that it won't be fixed for MONTHS.
I just got a lead yesterday directly from a potential client. Here is the problem. My profile clearly says I am a plant based (vegan) chef and nowhere on their quote request does it say anything about vegan food.
First, if I had responded to the client to clarify, thumbtack would have charged me almost $30 for a lead that probably is not a good fit. This is how they are making money.....
Second, I decided to decline it and did so, and seems like thumbtack's system doesn't even recognize the fact that I had declined... I keep getting reminders to get back to the client....
Their system is completely broken, inefficient, and I don't think they are even listening to their customers which is really "US"...