This roll out was very unclear. I didn't know when I signed up that "promo" meant I was paying for poor quality leads that led nowhere. I only learned this from reading the forum. Then I had to go to chat to turn i off.
Meantime, I no longer see ANYTHING listed in my major category "ESL".
I'm almost panic stricken as I relied on Thumbtack for a good portion of my business.
If I had to I would pay more for good leads -- if I had no choice. But I can't pay for useless leads.
Plain and simple - there should be NO CHARGE to Pro until the potential client shows an active interest in the Pro. Being charged just because the Pro showed up somewhere in a search result but the client does nothing unless you modify the pricing structure to more of a subscription based service where we pay to be presented in Thumbtack.
@PhotobyLuigi Yes, pros who promote their services will show up higher in search results, pay automatically, and receive a 20% discount for all leads within their specified preferences. You're paying less per contact when you are promoting your service which isn't necessarily more spending for you. Customers have the option to look through multiple profiles and if they choose to contact you, there's a good chance they're ready to move forward. We don't believe these are lower quality leads. This change is something that we're excited for as it gives you more of an opportunity to be shown to customers looking for your service.
Let me know if you have any further questions or concerns about this, I'm always happy to help.