See, this is why I won't turn Promote back on. I thought about it, but I do NOT want to be charged $60 for a lead. Not even $45 with some of the leads that have come my way. If I leave Promote on, I am at the mercy of being charged for numerous generic replies. As @AutumnElectric even stated about picking and choosing who his clients are going to be, as well as Pros constantly being charged for generic replies. I want to be able to see how much I'm going to be charged, and check out customer profile. He wasn't even tagged in your previous comment as were @Hankster@PastorHowardand myself. It's not just 3 Pros who are angry, upset and frustrated with the new system. Check it out. @Hankster is correct, that there are more angry Pros than any rep is admitting to. For every 1 who likes the new system, there are at least 20 or more who don't. Simple math, figure it out, the majority hate the new system
I don't know if I am speaking for @Hankster@DJChuckBoogie and other DJ pros, but if a customer sends generic replies to me and my fellow DJ's, we all get charged. After looking at customer profile, we may decide that the customer isn't a fit for us. But Thumbtack deems the customer as very interested, even though customer may just be phishing. That's why I gave the suggestions that I did to you previously, in yesterday's message and even here now.
I gave you some ways to try and make the new system work, but don't know if any of it will come to pass. I'm tired of being pacified, (coddled as Hankster said). At my age and 29 years in the business, I don't need to be pacified. You asked for suggestions and we have been giving it to you, @Kameron@JasonB@DustiO@LydiaH@cjk and many others, even via phone with other reps. We get told the same thing daily that it's being heard, passed on to the proper team, etc. but is it really? We've been in our businesses for a very long time, longer than Thumbtack has been in business, so we know what our customers are looking for. @Hankster isn't the only one who asks his customer what they thought of Thumbtack. I ask customers too, and even though some have said they receive numerous requests/bids, but with this new system they get much more, too many. I told them to contact Thumbtack themselves.
Please understand where we are coming from. Something that has been successful for many of us, has suddenly been a failure for us in recent months. We know that changes are a part of life, but to implement a system without asking your Pros who are your customer, paying customer in that, Thumbtack isn't headed in the right direction. We have given many ways to try and improve this new system/format, but until it changes, or we see them implemented, we will continue to say that nobody is listening to us.
Today's example: I received an instant match from a prospective client; his generic message "how much is your estimate?" I read the description of work, he needs someone at his COMMERCIAL property TOMORROW. I declined the quote.
1. I do this part time, on my schedule, not a clients.
2. I don't work on commercial properties, residential only. I have commercial work unchecked, I shouldn't even be listed as an electrician for that. If I had the Promote on, I would have been charged $20, for something I WOULD NEVER have bid on.
@GT456 we want to hear from pros and hear what they have to say. Even when their comments express that they've been experiencing some frustrations with the changes. However, those concerns and frustrations need to be shared in a constructive manner. Any posts that violate our Community Guidelines will be up for removal or edits.