@ashglassml sorry to hear that you're noticing fewer contacts than before. Now that customers will be choosing to contact you from a list you'll want to do as much as you can to stand out. You've got some very great reviews already, you'll just want to work on gathering more to stand out in the market which averages on 13 reviews. The other thing that will help with where you show up in results is your response rate and time. You can learn more about how this is calculated and improving it HERE.
I know that it's impossible to prevent people from posting jobs just to see what's out there and gauging price.
But if potential customers provided a budget range, it would be useful in booking jobs.
Also... I would sometimes quote lower if I knew I was available and if the job was close.
Maybe if there was a way to communicate to the customer that the price we are quoting is lower than our usual quote? So they see they are getting a bargain.
Serach results are good, but my concern is if a customer get's in touch with my business and I know nothing of the customer nor the job, would I be charged for the quote. Also would it be possibe for us pros to come up with general questions we would asked the client to learn more about the job. This way when the client contact the professional we can asked questions and know more about the job.
I guess if I was a customer and I needed a videographer to do a wedding and I was found in a search result, and I was contact and know nothing about the job. I understand they could see my profile,but as a professional we need more info from the client to provide good service.
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Good afternoon, heres my concern about how you are doing it. Again, Thumbtack has made a decision to remove a mandatory budget from prosepective clients. For me to sign on and get ranked, this is very similar to the problems that I had with instant match. Even though I would list that I would not and could not take jobs under a certain amount. People were not reading and just clicking. I blew thru $800 before opting out.
I just talked with customer service and they say this is new, but you have not dealt with the budget issue. How can I sign up for something when I dont know what people want to spend. In our business EVERY job is different. We should and need to have the right to turn down jobs that are under a threshold if they dont work for us financially.
Even in the regular thumbtack days, I was turning down 85% of the jobs because they didnt work financially. But the 15% were worth going for. Just because you are giving us a discount doesnt mean anything when the potential clients dont read the profiles and just click.
The market I am in (Washington DC) and the business video production and streaming is one of the most competitive markets in the country. If I am not in this seach then I have to reply manually and based on 5 years of doing this, I have 1 minute to make a decision if I want to bid.
We all want Thumbtack to be profitable, but they continue to lose their way. This is just another way to gouge the vendors who dont know the quality of the leads
The simple way to fix this is to give every vendor a price threshold that they will consider jobs. This way if I am charged its at least for a client who is willing to spend the amont that I need.
I expect this to fall on deaf ears. You dont seem to be talking with the people in the field. The customer service tries real hard but they have no access to the developers. The videography team leader is MIA and should be replaced.
There is a lot of competition on the lead service area. In my field you compete with Production Hub, Bark, Linked in pro finder
all of whom are doing a much better job that Thumbtack. They all have their issues, but with Thumbtack I want to stay in the game but its now basically an afterthought