Filter by message states (for user id: -1, login: Anonymous):
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topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
Thumbtack Writer LydiaH
Thumbtack Writer

Thanks for participating in the ranking Q+A!

Hey everyone! As you may have noticed, we hosted a Q&A in the community this week about how you rank in search results. We received over 400 great posts throughout the day on Wednesday, and Scott, our product manager who works on ranking, signed on that evening to respond to your top questions. Thanks for all the great ideas, we really appreciate it!

Scott and his team are taking your feedback and working to improve our ranking algorithm. Additionally, we hope he was able to clarify how ranking works by answering your top questions. The 3 most common questions we heard from you were:

I know there’s been a lot of change lately, but we hope his answers helped to make things a little more clear! Check out the video below where he explains how ranking works and answers a couple of other common questions.

Also congratulations to the winner of our raffle, @SRL! You can expect to see the credit appear in your account soon!

Scott is working with his team to keep improving the ranking algorithm, and your feedback is critical in helping us improve! So please keep the conversation going and tell us your other ideas for how ranking should work!

Keep coming back to the community for the latest news on product improvements. And thanks for participating in the Q&A!

4 responses
Active Community Member

Algorithms??? @

I guess the question should be directed towards Scott z regarding algorithms. is this new algorithm with all of its many factors involved in ranking is it able to pinpoint the deficiencies that somebody would have in their profile or whatever the case may be to get them ranking lower? Because I noticed you gave every ,not everybody but a lot of people on that last discussion your generic answer . I have found out with the reviews algorithm that there are many factors involved in the order that your reviews are shown very vague of course and nobody is able to pinpoint or tell me exactly why they're arranged the way they are they keep telling me the same thing of all the factors that are involved but they can't pinpoint one and they say that the reviews cannot be moved which I think is absolutely unbelievable.. so yes it would be nice if we have promote on we have a decent travel range good prices top Pro great reviews I haven't had a job in over a month I did just turn promote on because I was unaware of the fact that we can only good jobs to the jobs tab now unless we're on promote I did not know that either slipped by me or I don't know I haven't got a new lead in the league column since this thing started. And that I was told yesterday by Thumbtack rep that if I'm not using promote that I can advertise myself on another form a media like Twitter or Facebook and then I was that will why would I need Thumbtack then they're not sending me leads they're sending me the names of people that have had 5 or 6 or 10 Pros already bid on the job we've already been hired a pro I've been charged for that as well. well I'm just trying to figure out these algorithms because I did everything that I was told responding to my reviews and asking for more reviews and I did everything that I was told in my reviews have not moved in order at all so I like to understand this new one so I can get a job and not lose my business thanks
Community Newcomer

Re: Algorithms??? @

same here...

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Active Community Member

Re: Thanks for participating in the ranking Q+A!

It's pretty simple how EVERYTHING works on Thumbtack. You don't have to have all the mumbo jumbo posts...

The more money you spend, the better/higher ranking you get. Plain and simple. It doesn't even matter how many times you get hired. Thumbtack thinks I have only been hired 6x although this number is much higher. I have been a top pro for a long time, took some time off Dec-Jan, Holiday season....Didn't "try" to get hired....meaning I did not spend the same amount of money on Thumbtack like normal during this time, now all of a sudden I am NOT a top pro anymore and hardly hear from potential customers. 

Thumbtack will change again within the next few months

Moderator Kameron

Re: Thanks for participating in the ranking Q+A!

@Chubby Welcome back and I hope you had a great holiday! I just want to clarify that where you rank in the search results isn't directly related to how much you spend. Where you rank will be based on your Profile, Promoting your profile,  Response time, Listing your prices, and Reviews. 

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