I have to say I am now dissatisfied with thumbtack. It’s sad to say because we have used thumbtack and have been loyal top pros. The software updates have hindered our business and charged us for 95% of leads that turn out to be fake or just not even a lead at all. The reason I know this is because I thought we had a lead and I spoke to a customer who said they “were looking for landscaping ideas” we do not have “landscaping” as any of our services. We build custom homes.
Thanks for reaching out @Dimension I'm sorry to hear that you're dissatisfied with Thumbtack. You're a Top Pro and have over 80 hires, I want that to continue for you! I'd love to hear out your concerns in more detail and see what I can do to help. Feel free to send me a private message with more detail about which updates are hindering your business. Upon that, can you also give the customers name who was looking for landscaping ideas? I also want to touch on the jobs you're seeing in the Jobs tab. Those jobs will be up to 150 miles away from your location, so if you're getting Jobs that are 400 miles away, we want to see what's going on! Please send any examples of those my way.
I look forward to hearing from you and I hope we can help you get things figured out and get you on board again.