Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
RoseMort
Active Community Member

Time limit on reviews?

Solved! Jump to solution

A customer just left me a 4-star review (breaking my perfect 5-star record on Thumbtack) for a job I completed two years ago.

Shouldn't there be some kind of time limit? 

Occupations (1)
1 accepted solution

Accepted Solutions
Moderator Meckell
Moderator

Re: Time limit on reviews?

Solved! Jump to solution

Hi there @RoseMort. Customers can post a review either within one year after they submitted the request, or within one year of the last day the pro worked on the project. If this isn't the case, we want to take a look at the review and see what's going on. Reach out to us and we can get started: https://help.thumbtack.com/article/how-to-contact-us.

View solution in original post

2 responses
Moderator Meckell
Moderator

Re: Time limit on reviews?

Solved! Jump to solution

Hi there @RoseMort. Customers can post a review either within one year after they submitted the request, or within one year of the last day the pro worked on the project. If this isn't the case, we want to take a look at the review and see what's going on. Reach out to us and we can get started: https://help.thumbtack.com/article/how-to-contact-us.

View solution in original post

Highlighted
RoseMort
Active Community Member

Re: Time limit on reviews?

Solved! Jump to solution

Thanks so much, Meckell. I just chatted with an agent. They are going to contact the customer to provide proof that I have worked with her in the past year. If proof is not provided (which it won't be since it was done in May 2016), then the review will be removed.