@Jim_ggf We want to make sure that each lead that reaches out to you are ones that you'll always want and can say yes to, of course, there will be some exceptions but the idea is that those be far and few in-between. There are a few ways to achieve this.
First is by using your pro calendar to block out your availability as your schedule fills up. This will help keep you from showing up in a customers search when their project is on dates that you're not available.
Next is setting your budget based on how many new customers you're looking for. That's why we estimate how many customers you can meet each week next to the amount you set. This article explains in more detail: Budget.
Last is when your response time is counted:
Jobs Tab- How quickly pros react to jobs in the Jobs tab will not affect their responsiveness. The only time responsiveness will be measured in reference to those jobs is if the customer responds to the quote you sent (which will then come to you inbox as a new lead). The amount of time it takes for the pro to respond back for the first time is what will factor into your score.
Leads in your Inbox- Declining a lead is considered a response, so declining quickly will be better than taking a long time to decline. When presented with the option to accept or decline a lead be sure to choose one and not leave the customer hanging, as doing nothing will reflect negatively on your response time. If you choose to accept a lead then you'll want to send a timely message in response to the customer.
Hopefully this all helps, let me know after reading these if you have any continued questions or concerns.