Negative reviews without being hired and no communication
This is an outrageous situation.
I recently received a 1 star rating from someone who didn't hire me (she marked me as hired) and there has been absolutely no communication other than the initial follow up proposal. Basically I got the canned messaage checking availability so I responded that I was and included more info of what my price included. Nothing else!
Next thing I know she marked me as hired and posted a 1 star rating! I then responded to her and asked why she posted this rating since she didn't hire me and I didn't do any work since her event is over 7 months away. I got no response.
Then I contacted Thumbtack customer service who told me that customers can post a rating/review without hiring you or doing the work to reflect their experience with me. As I said I had no interactions whatsoever with this customer other than to provide confirmation that I was available. This is incredibly unfair to hard working pros like myself. I am a Top Pro and this reflects badly on my record and just dropped my overall rating from 4.9 to 4.8.
I will have to post some type of response to the rating but it makes me look defensive and doesn't reflect well. I also should not have to deal with this (I already spent a lot of time trying to get it sorted out with Customer service).
This is something which needs to be addressed and corrected.