I do not know how to send a private message. Why do you need a screenshot. Isnt this a standard message you send pros?
What I need to know is how do you know they want to hire a pro. Do you ask them specifically? I receive these messages when they have not got much details of cost beyond my starting price or any other details beyond seeing my profile
very rarely do the clients respond even to a preliminary message from me
@Mahajan the screenshot helps us see exactly what notification message you're referring to. It includes the customers name and that helps us get you more clarification, as well as offer you tips on how to deal with customers ghosting you.
Customers come to Thumbtack to hire a pro. So, if they decide to reach out to you directly, we know that they're ready to take the next steps toward that hire.
What does reach out directly mean? I am just picked in a line up. It doesnt mean they want to hire me vs another pro. Earlier A client had to actually click hire for me to get this messgae from Thumbtack. If they have not made any indication that they prefer me over another chosen pro then i believe this is misleading practice on the part of thumbtack
@Meckell These messages arrived in my email today. Why did the second message claim that Eileen wanted to hire me? I had not contacted her. Did she tell someone at Thumbtack and not me? It appears obvious that when the first alert is unanswered after three hours, Thumbtack construes this as a desire to hire. This is very strange. I appreciate enthusiasm, but we had not interacted in any way.
After receiving notification of a lead (partial match) a subsequent notification arrives approximately 2-3 hours after the first one; if I had not responded yet. This second notification is a helpful reminder that the first notification arrived earlier. Shortly after that a third notification is sent that the customer "wants to hire me." This notification is sent before I have accepted or declined the lead.
My first question is: What constitutes a hire when using Thumbtack? Webster's defines the verb hire as:
Definition of hire (Entry 2 of 2)
1a: to engage the personal services of for a set sum
hire a crew
b: to engage the temporary use of for a fixed sum
hire a hall
2: to grant the personal services of or temporary use of for a fixed sum
hire themselves out
3: to get done for pay
hire the mowing done
@ChefOfAllSeason Customers are ultimately coming to Thumbtack to hire a professional to get their job done. If they reach out to a pro directly, we know that they're ready to take the next steps toward that hire and that's why you'll see that notification. I get where some of the confusion can come from and I'm more than happy to pass on this feedback.
@MeckellThumbtack's position is "If they reach out to a pro directly, we know that they're ready to take the next steps toward that hire and that's why you'll see that notification."
My questions are:
1) When they reach out to us directly using the auto click options such as : "what's your availabilty?", etc. Thumbtack knows that the customer will not ghost us when we respond. Are you sure Thumbtack knows they are ready to take the next steps toward hiring, or is Thumbtack assuming they are ready to take the next steps towards hiring? The two are not the same.
2) When we respond to your notification that so and so "wants to hire you" is that a guarantee on Thumbtack's part of a hire? You are making a clear and indisputable claim of knowing what the customer wants to do. If the notification is not a guarantee of hire nor based on solid evidence that the customer has plainly stated they "want to hire", then is not the notification false?
The support team does not know the answers to these questions. Your help will be immensly appreciated. Thanks.