Could someone please explain exactly what this means in clear and plain language? I see many, many of these quotes that do not allow me to send a follow-up quote. I was told that these were customers who had seen my profile before submitting their requests and had decided they weren't interested in me. However, I have had numerous brides contact me through the Knot and Wedding Wire telling me that they were very interested in my service but could not get in touch with me through Thumbtack. This has resulted in me being hired many times on those sites by brides who first found me on Thumbtack. Since I use the free platforms on those sites, I'm not paying for any of these hires. However, I do wonder how many other brides would be interested but can't contact me on Thumbtack because they looked at my profile before submitting their request. What's the point in sending an Instant Match quote if they have already ruled me out?
Hi, @PattyB6 I want to get a better idea of what's going on so I can give you accurate info. Could you send me a private message with the names of the customers and any other information that might be helpful?
@RCPS Ahh, gotcha. I'll be sure to pass along your feedback on this as well. With that said, also keep in mind that quotes are no longer being sent by Thumbtack for you. You're now showing up on a list in searches that match your service and preferences.
@RCPS I'm sorry to hear that these changes are news to you. We definitely did our best to let all pros know through email, pop-ups, screen takeovers, and through announcements here in the Community. To learn more about the new experience feel free to visit our Search Results Q&A and our Q&A about Ranking in Search Results. We also have a lot of material about these in our Help Center as well.