Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
Level 2

New ThumbTacker Seeking Advice

I'm a relatively new user whose been around for a while and has only accepted one job so far, mainly because the client and I clicked with one another.

My biggest issue is with the lead costs. I don't have targeting set because I don't know ahead of time what they'll cost me. I'd rather see who hasn't had a reply yet and offer a bid.

Problem with that is, I still don't know what that potentially will cost me if the client replies with anything but a, "No thanks."

With the new implementation of the graduated lead system, can we at least get a heads up regarding what they'll cost us to follow up on expiring and unanswered leads?

Occupations (1)
2 responses
Level 4

Re: New ThumbTacker Seeking Advice

I completely agree! I have actually stopped using Thumbtack until they fix the issue of paying for leads when the client passes.

For example: this morning I got a lead from a client that requested me on a day that I had my calendar blocked off for. They wanted me to pay $11 to even RESPOND to say I was unavailable. As a business owner who takes great pride in customer service, I never just want to ghost a lead. I always want to respond, even if I am unavailable, because that is good customer service. But I refuse to pay $11 for just saying “id love to work with you, but unfortunately I’m unavailable.”

I have had NUMEROUS people reach out to check availability and I pay to respond to each (I don’t get refunded the lead fee if they decide to go with another photographer.)

I’m basically paying Thumbtack to have a conversation. And I will no longer use the service until we only pay for the lead AFTER the client has booked.
Level 5

Re: New ThumbTacker Seeking Advice

I think what would be nice is if when we decline a lead and TT asks us why and we responde with Availibility issues that the client would see that response so they know it wasn't a matter not wanting to do their job