Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
GraceMP2020
Community Newcomer

Advice for preventing no show customers with set appointments

Solved! Jump to solution

Hi there I come here I don’t know how they work but for me I spend almost 150$ but every time when I get a lead if we fixe appointment they don’t show up . So what can I do because Thumtack hi already take their money for lead but the lead doesn’t show up . So what can I do for all the money I spend without working.

*title edited by moderator on 2/11/2020 for clarity*

Occupations (2)
States
1 accepted solution

Accepted Solutions
Moderator Kameron
Moderator

@GraceMP2020 I'm really sorry to hear that you've had trouble with customers not showing for their appointments. I'm sure other pros will have advice and suggestions to share. One idea that I can think of is to possibly ask customers to hold their appointment with a small deposit. Is that something you've considered before?

View solution in original post

2 responses
Moderator Kameron
Moderator

@GraceMP2020 I'm really sorry to hear that you've had trouble with customers not showing for their appointments. I'm sure other pros will have advice and suggestions to share. One idea that I can think of is to possibly ask customers to hold their appointment with a small deposit. Is that something you've considered before?

View solution in original post

lmheim
Active Community Member

Instead of putting that burden on the Pros, TT should instead implement a method for prequalifying the job posters and developing consequences for not operating in good faith.  TT vets us as Pros but job posters are not checked.  If TT required job posters to have some skin in the game (a small deposit like earnest money) that either (1) gets refunded to goes to the Pro if the customer moves forward with the project or (2) is forfeited and goes to TT, that would likely go a long way to reducing ghosting.  In addition, TT should implement a rating framework similar to uber and AirBNB where not only do Pros get rated, but we also get to rate job posters.  That would save us a lot of expense and effort by giving us the chance to avoid responding to known, habitual tire-kickers/nonresponders.