Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
Highlighted
Bryan1
Active Community Member

Being Charged for leads out of my pre selected travel distance

I've been with Thumbtack for years and really like the platform, but I'm being charged for leads "exact match" that are outside my travel distance. Is anyone else experiencing this? 

Occupations (2)
States
0 Kudos
4 responses
Moderator Kameron
Moderator

Re: Being Charged for leads out of my pre selected travel distance

@Bryan1 happy to look into this with you. Do you have a recent example of this that I could take a look at? I'll just need the customer's name. 

0 Kudos
Bryan1
Active Community Member

Re: Being Charged for leads out of my pre selected travel distance

Hello Kameron,

 

Customers name is Arthur. 

0 Kudos
Moderator Meckell
Moderator

Re: Being Charged for leads out of my pre selected travel distance

@Bryan1 Looking at your travel preferences, you have Oldsmar selected that you want to receive jobs from there. Since Arthur's job is in Oldsmar, it is indeed a perfect match and that's why you got charged. 

0 Kudos
Bryan1
Active Community Member

Re: Being Charged for leads out of my pre selected travel distance

Sorry for the delayed response. You are correct, I was confusing my 25 mile radius with the Counties I've selected to work in. I was under the impression that when I selected a larger or narrower mile radius that it would be reflected in all my travel distance categories. 

 

Thanks for clarifying.

 

 

0 Kudos