I would also love to hear from TT why some of the most important posts/comments go unanswered by TT. Recently, I know that some of mine haven't, and I will gladly provide links as proof.
I thought that this Community is for the Pros to ask questions, help each other and receive answers to most, if not , ALL questions/comments by TT to help us, not avoid them.
Is there a reason some of these important posts go unanswered by TT?
Yes there is a reason. Answering certain questions would require Thumbtack to share information with the community that they don't want to share.
The moderators are unable to provide answers to certain questions either because they don't know the answers and Leadership will not provide them, or on occasions where the moderators DO actually know the answers they have been instructed by Leadership not to provide them to the community.
This is why we routinely see the moderators respond to certain questions with superficial oft repeated catch-all phrases that do not actually answer the questions at hand.
Is this also why we see parts or all of our posts censored because it picks at an important point that speaks the truth but a policy can be artificially used to justify it's deletion? Bad news is hard to accept but nonetheless must not just be ignored if these boards are to be successful
On occasion, maybe, although in general I think the moderators do a good job of keeping things on an even keel and only step in when posts go over the top; I know I've been guilty of that myself. When my posts have been edited by the moderators I've been able to see their point of view and I thought to myself, 'fair enough' and made an effort to keep my frustration in check.
And that's what I see here from Pros in the community, an immense sense of frustration and anger.
The system is dysfunctional and has been that way for six months. Thumbtack have known about the very serious issues plaguing Pros from the very beginning when Pros first started reporting them. Those same issues are still being reported today.
After all the feedback provided by Pros we still have essentially the same dysfunctional system we had six months ago. All the feedback provided by Pros to Thumbtack in an effort to help resolve the key areas of dysfunction have been ignored. They are still there.
Couple that with the inability of Pros here to engage in constructive and productive conversations with Thumbtack to help resolve the dysfunction of their system, is it any wonder that we see a lack of trust and confidence in Thumbtack being voiced by the Pros here.
It's all so unnecessary, it shouldn't be this way and it can be very easily fixed.
I've also been guilty of my comments not being on even keel or over the top, and also have let my anger get the best of me. But in my defense, my frustration has grown in recent months for many reasons, stated in numerous threads/comments/etc.
I agree that with all the feedback being passed on for at least 6 months, 4+months in my case, something substantial should have been taken care of by now, or at least kept us abreast of the progress of suggestions("We are still working on the suggestions given to us 6 months ago", "A rep will be posting an update of a few Pros suggestions by a certain date", "There will be an email blast coming at the end of the week",) Something to prove to us that things are happening.
As it stands now, how much longer do we as Pros, sit back and wait to see what happens?
Hoping better improvements happen soon.
@DJStevieI've waited 10 years for change & waiting to see what happens. And I'm still here & still waiting! It seems like every update that Thumbtack has had over those years they take away something from the service pro but yet TT will have you believe those changes are beneficial to us. Ummmmmm.....I dont think so. My good vibe meter on these forums is at an all time low. I'm waiting on TT to present good vibes.