Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
DJStevie
Level 12

Decling a customer request

I just declined a lead to DJ an event for May 11, my daughter's college graduation is on same day. I wasn't able to send personable message to decline it. And I got charged on top of it! Why are we not permitted to send a personable message thanking the customer for selecting us, and explaining why we can't provide services? This way customer doesn't think we avoided them. This has to change!

2 responses
Moderator
Moderator

Re: Decling a customer request

@DJStevie it's in an effort to save you time from needing to write a long message for each job you decline. When you decline a job we'll kindly let the customer know that you're not available. In regards getting a job on days like that one, be sure to keep up on your Pro Calendar so that we won't show you for jobs on days that you're unavailable. 

DJStevie
Level 12

Re: Decling a customer request

@Kameron 

Where it may make sense for some, but for someone who loves being personable with customers, this takes away from what I've done all my life.

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