Hi can someone explain to me how the HIRED button works. Does the client eventually end up showed THEY HIRED you. OR is this something I do from my side as the busines owner? I tried to search on hHumbtack for the answer but did not find anything that help explain it to me.
@aolschner creating a project is something that customers do from their side when they've searched for a pro to do the job and then reached out. If a customer has reached out to you, then you'd continue to communicate, schedule, and provide your services to them and at any point in the process, they can leave you a review.
@Meckell This is one of the most puzzling things about Thumbtack, and it's not something that most Pros are aware of. Why would a customer think that they would need to "Update the project" before hiring a Pro? That is not obvious to most people. What is the logic to NOT having a big blue "Hire this Pro" button? It's like having an ecommerce site without a cart. You could even have a "Are you sure you want to hire this Pro?" pop up to cut down on accidental hires.
You hit the nail on the head because my clients are clueless and therefore I get hired outside of Thumbtack. Just how do they hire you, so many are complaining about this feature and I don't have the answer and it seems it's not clear for lots of us PROS. Thanks for your input it really helped!