Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 23817: Model of when you get charged
topic id 22503: Leads
topic id 23308: Hefty charge for a dead-lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 17313: Thumbtack pricing for professionals
tmholbert
Level 5

How is the ranking calculated?

Ranking?

 

I see several other competitors ahead of me in ranking and just wanted to know how it works? 

I viewed thier profiles and most arent even complete with zero pictures and less reviews.

 

What gives?

0 Kudos
6 responses
Moderator Kameron
Moderator

Re: How is the ranking calculated?

@tmholbert great question! There are 5 main things that pros need to rank higher in search results that I've listed below. Also, be sure to read through some of our Q&A about what goes into ranking with one of our Product Managers HERE

  1. Improve your profile
  2. Promote your profile
  3. Respond quickly
  4. List your prices
  5. Get lots of great reviews




     
tmholbert
Level 5

Re: How is the ranking calculated?

Thanks for reaching out.

Still trying to understand:

1.jpg2.jpg3.jpg4.jpg5.jpginsights.jpg

I;m just trying to understand the process better. Thanks.

0 Kudos
tmholbert
Level 5

Re: How is the ranking calculated?

Nothing against any other competitor, we are all vying for the same jobs - I just wanted to know how the ranking truly works so I can work to improve mine. 

 

It seems very inconsistant. 

0 Kudos
Moderator Kameron
Moderator

Re: How is the ranking calculated?

@tmholbert thanks for providing that additional context. Currently, when I search for a bartender in your area I'm seeing you show up 4th on the list only behind pros that have an equal or higher review count. In the screenshots you've provided were there certain filters that you applied in your search? If so that could be why you end up behind other pros if their preferences are more aligned with the filters.

0 Kudos
tmholbert
Level 5

Re: How is the ranking calculated?

Hello Kameron,

Thanks for the quick follow up. No. I didn;t have any other filters, just typd in Bartender in my area.

Maybe it has to do with my browser cache? I'm not sure. I also viewed via incognito and still came up with the same results...

I did have another question and I'm happy to start a new thread if I have too:

When a pro first gets a lead and reaches out to the client with a custom response, does the client get that response even if it has an email or phone number to contact the pro?

I'm just asking because I send responses immediatley. I don't wait. But I do not get any type of correspondence back - from Thumbtack, personal website, or business email. 

 

I was thinking this is because all of that information is on my initial response. Is this true? (I promise I'm finished with the questions after this) 

0 Kudos
Moderator Kameron
Moderator

Re: How is the ranking calculated?

@tmholbert to make sure I understand, are you asking if a customer will not receive a pros response if it includes that pros contact information? If I have that right then I can say that this is not the case. We actually encourage pros to include their contact information within their first response to a customer. 

0 Kudos