I see several other competitors ahead of me in ranking and just wanted to know how it works?
I viewed thier profiles and most arent even complete with zero pictures and less reviews.
@tmholbert great question! There are 5 main things that pros need to rank higher in search results that I've listed below. Also, be sure to read through some of our Q&A about what goes into ranking with one of our Product Managers HERE.
Nothing against any other competitor, we are all vying for the same jobs - I just wanted to know how the ranking truly works so I can work to improve mine.
It seems very inconsistant.
@tmholbert thanks for providing that additional context. Currently, when I search for a bartender in your area I'm seeing you show up 4th on the list only behind pros that have an equal or higher review count. In the screenshots you've provided were there certain filters that you applied in your search? If so that could be why you end up behind other pros if their preferences are more aligned with the filters.
Thanks for the quick follow up. No. I didn;t have any other filters, just typd in Bartender in my area.
Maybe it has to do with my browser cache? I'm not sure. I also viewed via incognito and still came up with the same results...
I did have another question and I'm happy to start a new thread if I have too:
When a pro first gets a lead and reaches out to the client with a custom response, does the client get that response even if it has an email or phone number to contact the pro?
I'm just asking because I send responses immediatley. I don't wait. But I do not get any type of correspondence back - from Thumbtack, personal website, or business email.
I was thinking this is because all of that information is on my initial response. Is this true? (I promise I'm finished with the questions after this)
@tmholbert to make sure I understand, are you asking if a customer will not receive a pros response if it includes that pros contact information? If I have that right then I can say that this is not the case. We actually encourage pros to include their contact information within their first response to a customer.