Hi, that's how I feel. It doesn't seem like the customers are seeing my quote. Why can't I talk directly to them. Thumbtack is charging me before I can even get a response. And if I do, it's through thumbtack. I have a small wedding business. I have been with thumbtack about 3 months. Well I was with them aobut 2 years before and then I came back. I have not landed anything with them, but thumbtack gets paid. Now don't get me wrong I love getting the leads. But I haven't landed a customer yet. What am I doing wrong. I am retired and need extra funds to live.
@RLHIGH2019 Welcome back to Thumbtack! Currently, customers are not required to include their contact information up front because they've told us on most occasions that they'd prefer sharing that with a specific pro later on in their messages.
I want to help in any way that I can to make sure that you're set up for success on Thumbtack. Your profile is in a really good place right now, but here are some things I'd recommend in order to help you hear back from those customers. Reviews are the #1 biggest factor in who a customer chooses to work with. Working up to those first 10 reviews will definitely help improve the amount of responsiveness from customers. Pros can have up to 10 reviews from customers that are from outside of Thumbtack. Check out our Help Center article about this here: https://help.thumbtack.com/article/ask-for-reviews.
Second I'd also suggest adding some pictures of you doing your work and helping couples on their big day. Hope these help, if you have any questions feel free to follow up with me.