Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
MR
Community Veteran

Leads from almost 2 years ago

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So I just received a lead in my Direct Leads box from almost 2 years ago:

Screen Shot 2019-11-18 at 7.27.07 PM.png

with the very strange prompt to "reply or decline to be courteous" message - which I find bizarre... but, I would love to decline this but there is no option... but what is this doing to my response time???? 

TT please make this go away and do not penalize me for what appears to be a bug in the system. Oh, and the next page says I paid for the lead???? I hope that was back in January 2018.

Screen Shot 2019-11-18 at 7.33.11 PM.png

 

 

 

 

 

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Accepted Solutions
Moderator Meckell
Moderator

Re: Leads from almost 2 years ago

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I just wanted to come back and give you guys an update. This issue has been fixed! If you by any chance are still receiving old leads, please reach out to our support team. 

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6 responses
DJStevie
Community Expert

Re: Leads from almost 2 years ago

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@MR 

Same thing happening to me, except I've got more than 3 pages of leads dating back from Feb of this year through 2018.

DJ Stevie 11-18-2019

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ChefOfAllSeason
Community Veteran

Re: Leads from almost 2 years ago

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@MR I just got one tonight from August, 2018. At first it threw me as the insights said i had not responded yet. The notation at the bottom says to respond soon and be courteous. I remember this lead. I did the work and was very polite. Must be a glitch (another!) in the system. Still kinda Twilight Zoney though.

November 18, 2019 II.PNGNovember 18, 2019.PNG

Atlateam
Community Newcomer

Re: Leads from almost 2 years ago

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Same here! i got leads back in june of 2019.

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MR
Community Veteran

Re: Leads from almost 2 years ago

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At least for me, it appears that the issue has been removed and all is back to normal.

 

Moderator Meckell
Moderator

Re: Leads from almost 2 years ago

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@MR @DJStevie @ChefOfAllSeason @Atlateam thanks for reaching out about this. Our team has been made aware of the error and are working hard to get it fixed. If you were charged for any of these leads, please give us a call at 800-948-2034. 

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Moderator Meckell
Moderator

Re: Leads from almost 2 years ago

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I just wanted to come back and give you guys an update. This issue has been fixed! If you by any chance are still receiving old leads, please reach out to our support team. 

View solution in original post

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