What the heck is going on 4.9 stars been on here 3 years 77 review 184 hires suddenly no leads if I look for wedding photography in my own zip and i do not come up but people with no reviews or a few reviews do. What's up?
@OTL when you were getting 1-3 leads per day previously, are you referring to jobs that came in on your Jobs page that you then sent out quotes to on your own? Or where those responses to quotes that were sent out via Instant Match? Your reviews and profile appear to be above the average in your market. I did a search for your categories and zip code and found that you showed up at the very top of the list almost every time.
I have completed my profile completely. I have already gotten at least 3 customers to leave a review. I've added several pictures. My work schedule is filled out and open for jobs. I also have set budgets and added cc info. Everything is done.
One huge problem. When I have had people search for my business on Thumbtack for computer repair in my exact area code, my business doesn't even show... not even at the bottom of the list after clicking "More" several times at the bottom of the page results! I also have logged out of TT, cleared all browser cache, and searched myself, even on a neighbors computer that has nothing to do with my account, and nowhere does my business show up.
I do not use "PROMOTE" but read that I would still show up in results, just maybe not that high in ranks, but I don't show at all anywhere!!!
If you tell me the only way my business will show in Cincinnati computer repair or networking results is for me to use "PROMOTE", I'll be canceling my account immediately as I will not be bamboozled like so mnay other poor PROS are being by the fake and expensive leads I am reading everyone complaining about. I want to start off having more control over who I send quotes to and try to make sure I get the most bang for my buck but am really upset that my business isn't anywhere in any results, even when searching in my exact zip code of my business!
@BobPCRepair, I did some digging to see what we could do to bring you up in the Search Results and here's what I've found.
I searched for Computer Repair in the two zip codes listed on your account. Once I put in the search I didn't see you listed while the option for "Phone or internet (no in-person meeting)" was checked. When I unchecked this then you appeared on the list as #5 for both zip codes, which is great!
Phone or internet, is a much more competitive space since many more pros can appear in that portion of the search. In order to appear there, I'd recommend the following:
Under Computer Repair it looks like your business hours are not quite finalized, so I'd recommend setting those up and saving it to complete your preferences.
More reviews. To show up higher in Search Results this will be one big thing to always keep an eye on. You can have up to ten reviews from customers that are not from Thumbtack, so be sure to share your review link with customers that were happy with your work in the past. If you're not sure how to do this you can see the steps on this page here.
Thanks for your response. I understand everything you have said except the part about my schedule/times. I have had everything filled out completely and went and rechecked and can't find anything I am missing. I have set my work hours Mon-Sun 8AM-8PM.
What am I missing and how do I get to it?