I'm experiencing the same issue. It seems that if my settings aren't on instant match or promote, less leads funnel through. However if I turn on Promote I'm automatically charged for leads that at least 5 other pros have been contacting for as well plus the cost is a bit much. Thumbtack is slowly improving it's platform but I'm also looking into using other social platforms as well.
@ashleydanielle I recommend viewing Meckells last post above with some insight on what you can do to show higher in the search results and start to see more contacts again. The biggest one that will boost your ranking is gathering additional reviews. You can get reviews from past happy customers by sharing your public review link HERE. I'll add that I noticed your prices have also not yet been finalized. Another recommendation I'd like to make would be to add great photos into your main photos section like the ones you have in your past projects.
We are on the Instant Match Program.
We've been through Thumbtack since 2011
We are Top Pro for 2018/2019
We have a GREAT Profile
We have GREAT Reviews
We Log In 3-10 Times a Day
Our Rates are very Reasonable
Yet we haven't got any work through Thumbtack, since this new Beta System came into play.
It's not your Fault. There are other Pros like you, having the same Issues.
We all need to keep pushing Thumbtack to get this resolve.
In the meantime I suggest Care.com, Manta, Home Advisor, Yelp, Local Online Ad Websites to help your Business thrive for now.
Chris & Karrie
Coffman's Household Services