@alonzojcampbell thanks for writing in. I know that there have been a lot of big changes on Thumbtack recently, now that customers are seeing you instantly in search results. The major changes are behind us, which is great! But we’re constantly trying to improve the product as well, which is why your feedback is critical.
When you're trying to add video onto your profile it should be pretty simple, this page has the necessary information to help get this done HERE. Could you tell me more about the troubles that you're running into when doing this?
There currently isn't the option to attach a document from MS Word or Pages, but I'd be happy to pass along the suggestion. Can you tell me where exactly that you'd like to apply this? For example when messaging a customer, or are you wanting to add some documents to your profile?