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topic id 33701: Fraudulent leads?
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
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topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
TechFIX
Level 5

Suspicious Email "Help us celebrate you" from Thumbtack pro program

Hello,

I just became a top pro back in July. Today I got an email to send thumbtack my entire address and name. The email looks 100% correct. But when I click the link, it opens a google form which does not make sense. Did anyone else get this email today?

Did other pros get this email below. I just wanted to see before I replied with my info

And the email was from do-not-reply@pro.thumbtack.com

 

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8 responses
MR
Level 11

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

@TechFIX  I received it as well. Since TT already has my info I found that to be fishy as well.

 

Lar
Level 10

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

To be frank I thought the email was insensitive, inappropriate and quite offensive. 

cranichik
Level 8

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

Thumbtack already has your name and address.

pro.thumbtack.com’s server IP address could not be found..

Sounds fishy to me. 

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Moderator
Moderator

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

Thanks for reaching out about this @TechFIX. I can confirm that the email you received is legitimate - an email was sent to all Top Pros asking them to update their addresses. We did this because we want to make sure we have the correct mailing address on file so that if and when we send Top Pros swag, it's going to the right place. 

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TechFIX
Level 5

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

Looks like the link does not work anymore, Can you please re-send the email? 

 

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Moderator
Moderator

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

@TechFIX can you tell us more about it not working? Is it an error message, not loading, etc?

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MR
Level 11

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

Wouldn't it have been much cleaner just to send us an email asking us to log into our TT account, go to Profile and confirm our address is correct? Why send a Google Form when you have all the infrastructure in place to capture and update this information today?

TechFIX
Level 5

Re: Suspicious Email "Help us celebrate you" from Thumbtack pro program

Fixed now. just submitted my info