I know it is a minor thing, but I think just another example of the lack of continuity between the website, app, email, and text notifications. It bothers me that Thumbtack sends out a text message that says "Thumbtack msg from Customer Name thumtk.com/XXXXXXXX Why are you right for this job?" when the customer DIDN'T actually type "Why are you right for this job?" NOR is that a pre written option (What's the next step? When are you available?). In the most recent instance of it happening to me, the customer actually selected "What's the next step?".
I guess it is not intended that this is the message from the customer, but it sort of seems like it on first glance. When you actually do get a message from a customer, it looks exactly the same..."Thumbtack msg from Customer Name thumtk.com/XXXXXXXX Hi there..."
Re: Text messages don't match website conversations
@StoriesUpSTL thanks for bringing this to our attention. I definitely want to let our teams know about this. Would you be able to send me a direct message with the customer's name on the contact along with a screenshot of the notification that's worded differently?